Surgery Business Administrator Apprentice Adelaide & St Levan Surgery

This is a new and exciting role for an enthusiastic and proactive candidate to join our small but very busy administration team here at the GP Practice. The role will be varied and challenging and will involve most business aspects in supporting the day to day running of Adelaide and St Levan Surgeries. The role includes assisting with routine financial administration under supervision of a senior administrator, liaising with local medical authorities on medical support provision enquiries and receiving incoming and initiate outgoing telephone calls, taking messages and dealing with appropriate enquiries.

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Closing date: 06 Oct 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday - 9am - 5pm (30 minutes unpaid lunch break). Surgery/working hours will be confirmed at interview but maximum working hours will be 37.5 per week.

    Total hours per week: 37.50

  • Expected duration

    18 Months

  • Possible start date

    09 Oct 2023

  • Date posted

    22 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Responsibilities will be varied and challenging but are aimed at supporting a busy medical surgery and, in particular, the business support team.  Tasks could include;

  • To ensure administrative and clerical duties within the practice are carried out within the practice guidelines and policies
  • To provide general secretarial/admin support to the GPs, managing partner and other staff including word processing and audio typing
  • Develop knowledge of GP software and Microsoft programmes such as but not limited to Word, Excel, PowerPoint, Publisher and Access
  • To receive incoming and initiate outgoing telephone calls, taking messages and dealing with appropriate enquiries
  • Assisting with routine financial administration under supervision of a senior administrator
  • Liaising with local medical authorities on medical support provision enquiries
  • The post holder is required to conform to all Adelaide and St Levan Surgery policies and to attend any training sessions as necessary

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Business Administrator Standard - Level 3
  • On the job training to support role development
  • Off the job training to support qualification requirements
  • Employer to offer dedicated training time to support off the job training requirements
  • Functional Skills support - maths/English - if required

What is the expected career progression after this apprenticeship?

  • Possibility for future employment/progression opportunities upon successful completion of Level 3 qualification.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade A*/9 - C/4) Desired
GCSE or equivalent Mathematics (Grade A*/9 - C/4) Desired

Things to consider

Due to the nature of the employment any potential apprentice must respect all aspects of client confidentiality at all times and respect all visitors to the surgeries. Apprenticeship qualification may require college attendance to complete off the job training requirements but most training will be completed at the workplace and through remote training/support (zoom etc.). The FOCUS Training Centre in Plymouth as based at Marsh Mills.

About the employer

At Adelaide and St Levan Surgeries, you will be working with a great team of people who we fondly call our work family. We look after a complex patient population in inner city Plymouth. No day is ever the same, here we can and do make a difference but its not always easy! We love cake and a good social event!


Adelaide & St Levan Surgery






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Training provider



Trevor Barnes


Apprenticeship standard

Business administrator

Level 3 (A level)

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