Apprentice Customer Services Practitioner BLOOMING ARTIFICIAL LTD

We’re looking for a customer service apprentice to join our busy team. You’ll be using a mix of phone, ticket (Zendesk / email) and live chat-based tools to help customers find the perfect faux plant or resolving their post-sale issues like damaged and missing items.

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Closing date: 16 Jun 2023

Apprenticeship summary

  • Annual wage

    £15,600.00

  • Working week

    Monday to Thursday 8am to 50m Friday 8am to 4pm

    Total hours per week: 39

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2023

  • Date posted

    24 May 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000164734

  • Positions

    1 available

What will the apprentice be doing?

  • Manage day to day enquiries via phone and email
  • Communicate with customers via live chat 
  • Communiate with customers via Socia Media

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Services Practitioner Apprenticeship Standard.

What is the expected career progression after this apprenticeship?

Full-time permanent employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade e/2) Essential
GCSE or equivalent Maths (Grade e/2) Essential

Things to consider

The role is office and computer based, so will involve periods of time in an office environment. There’s also a requirement to access the warehouse to collect / return products for review. Manual handling training is provided, and Health & Safety rules are in place re: being in the warehouse and two-person lifting of particularly heavy products.

About the employer

Blooming Artificial is the go-to online retailer of artificial plants, trees and flowers. Founded in 2008, the company has sourced an impressive range of no-maintenance fauxs used in homes and businesses across the UK.

Employer

BLOOMING ARTIFICIAL LTD

Address

LEFEVRE WAY

GREAT YARMOUTH

NR31 0NW

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Training

Training provider

CITY COLLEGE NORWICH

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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