Yacht Station Apprentice East Suffolk Council

A unique opportunity has arisen for an enthusiastic apprentice to join us at East Suffolk Council as a yacht station apprentice in our Harbours team at the Oulton Broad Yacht Station. Provide support to the Oulton Broad Yacht Station team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Hours to be agreed.

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    04 Nov 2023

  • Date posted

    16 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide support to the Oulton Broad Yacht Station team 
  • Provide excellent customer service face to face, via email and telephone
  • Use radio communication with boat users, the public and colleagues
  • Collect mooring fees 
  • Update accounting records 
  • Assist with co-ordinating the safe passage of vessels 
  • Maintain the yacht centre 
  • Assist with the day to day running of the Mutford Lock and Bridge 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Level 3 Qualification 
  • You will have have all training in the workplace delivered by qualified coaches who will visit you every 4-6 weeks 
    20% off the job training will be provided by the employer 
  • English and maths fuctional skills level 2 if required 

What is the expected career progression after this apprenticeship?

Potential full time employment with the company after successful completion of apprenticeship .

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Initiative


GCSE or equivalent Maths/English (Grade 4/C) Essential

Things to consider

Candidate needs to be confident when using the telephone as this is a key part of the role

About the employer

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.They hugely value staff and know that in order for them to remain successful, it is essential to recognise talented employees, developing and retaining them within the organisation. They are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.


East Suffolk Council


Yacht Station, Bridge Road


NR33 9JS

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Training provider



Eden Hancox



Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

If interested in this position, please apply through the company's website on the link provided

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2023