Apprentice Customer Service FCL Operator VANGUARD LOGISTICS SERVICES LTD

Vanguard Logistics Services Ltd have a fantastic opportunity for an Apprentice Customer Service FCL Operator. Desk based office position, dealing with customers and suppliers to arrange container shipments to worldwide destinations.

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Closing date: 31 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 8.30am - 5pm (1-hour for lunch)

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    01 Nov 2023

  • Date posted

    18 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The role will be to help the existing staff to manage the incoming orders and handle the shipments through to completion.

The tasks involve speaking with internal departments to collate details so the customer’s order can be made, and also dealing with external suppliers who will complete the order.

Main duties will include:

  • Arranging customs clearances, and accommodating customers with any queries and assistance they require for their orders
  • A range of communication involving telephone calls, emails, and internal messaging services will be used

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Standard
  • Functional skills in maths and English (if required)
  • How training will be delivered is to be confirmed

What is the expected career progression after this apprenticeship?

There will be opportunities for career progression and further development for the right candidate upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Creative, Initiative, Patience


GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

Vanguard Logistics Services are an import / export business, based in Maldon, Essex. They facilitate a network of transportation solutions to the freight forwarding industry including ocean, air and land transport consolidation along with a range of ancillary services covering warehousing, logistics, inventory management, information and consultation services.








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Training provider



Andrea Gregory


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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