Apprentice Team Administrator Southern Health NHS Foundation Trust

An exciting opportunity has arisen within Southern Health Foundation Trust (SHFT) to appoint an efficient and motivated Apprentice Team Administrator to work within our 0-19 Children and Family Services team. You will be joining a leading organisation that is both forward thinking and innovative.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Jun 2023

Apprenticeship summary

  • Annual wage


    £20270.00 to £21318.00 Yearly

  • Working week

    37.5 hours per week. Exact shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    02 Jul 2023

  • Date posted

    11 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • The Team Administrator will work in collaboration with the clinical and non-clinical team members and will have responsibility for managing the administrative process for booking appointments, managing referrals and transfers in and out of the team using the Open RiO electronic patient system, in accordance with standard operating procedures.
  • The Team Administrator will work closely with the Line Manager for delegation of day-to-day duties, with the Area Administrative Lead having overall management responsibility for administrative processes within the team.
  • The Team Administrator will provide an excellent customer service experience for clients and stakeholders and will be expected to represent the Children and Family Services in a positive and professional manner at all times.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Level 2
  • Functional Skills in maths and English.

What is the expected career progression after this apprenticeship?

Ongoing development and support.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working, Initiative


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

About the employer

Southern Health is one of the largest Foundation Trusts in the UK, specialising in mental health, adult and child community health and learning disabilities. We are committed to promoting the welfare and safeguarding of children, young people and adults at risk of abuse and neglect through our 6,500 strong workforce.


Southern Health NHS Foundation Trust


Fleet Hospital

Church Road


GU51 4LZ

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Jun 2023