Service Desk Agent Apprentice ITC SERVICE LTD

Troubleshoot and fix various hardware items in the workshop and over the telephone. Update each ticket in Autotask with full and comprehensive notes of all actions taken. Keep the workshop area clean and tidy, free from cardboard and other waste.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Jun 2023

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    21 Jun 2023

  • Date posted

    11 May 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000162731

  • Positions

    1 available

What will the apprentice be doing?

  • Troubleshoot and fix various hardware items in the workshop and over the telephone
  • Update each ticket in Autotask with full and comprehensive notes of all actions taken
  • Keep the workshop area clean and tidy, free from cardboard and other waste
  • Escalate relevant incidents to the support teams and account managers
  • Follow technical instruction and policy within the department
  • Support with Microsoft Windows 7, 8 & 10 Desktop Devices
  • Support the Microsoft Office 2010, 13 & 16 applications
  • Support the wide range of hardware and peripheral devices within the customer’s estate
  • Troubleshoot, fact find and resolve issues brought into the workshops
  • Manage and update the call queue with within agreed targets
  • Carry out other activities as required by the service and post

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What is the expected career progression after this apprenticeship?

With our career progression pathways, you can take your learning as far as you want – all the way from a Level 3 apprenticeship to a Bachelor or Masters degree, completely debt-free. 

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Requirements and prospects

Desired skills and personal qualities

Communication skills

Qualifications

GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.  To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

We provide award winning IT Support, with a 98% client retention rate over 15 years of operation. Formed in 2006, ITC Service has an outstanding customer retention rate. Companies who use us for the first time keep on using us, year after year. What do we stand for at ITC? Integrity, Trust & Communication.

Employer

ITC SERVICE LTD

Address

9 MERCHANT COURT

MONKTON BUSINESS PARK SOUTH

HEBBURN

NE31 2EX

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Training

Training provider

QA LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Jun 2023