Customer Service Apprentice Level 2 A W HAINSWORTH AND SONS LTD (EMPLOYEES)

Competent sales administrator serving as a point of contact for customers with queries about products and orders. Receiving and processing of orders and successfully follow through to delivery and invoice supporting national and international markets. Will provide professional support to the Commercial Director and the customers service/sales team.

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Closing date: 19 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    20 Oct 2023

  • Date posted

    11 May 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000162641

  • Positions

    1 available

What will the apprentice be doing?

  •  Processing of orders received via email or phone.
  •  Check data accuracy in orders received and invoices raised.
  •  Contact customers to obtain missing information or answer   questions.
  •  Liaise with the logistic department and operations team planner,   to ensure timely deliveries.
  •  Maintain and update sales and customer records.   
  •  Communicate important feedback from customers internally.
  •  Understand and communicate position of sales performance against budget.
  • Stay up to date with new products and features.
  • Creating new accounts on the ERP and taking and processing payments.

What training will the apprentice take and what qualification will the apprentice get at the end?

During your Apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:

Customer Service Practitioner Level 2 Apprenticeship Standard

This programme allows students to develop their skills. The role of a Customer Service Practitioner is to deliver high-quality products and services to the customers of an organisation.

This is a full-time 15 month Apprenticeship. Potential career progression opportunities are available upon completion.

We will support and coach the apprentice through the apprenticeship standard. We will carry out both curriculum and pastoral care. We will carry out the skills development workshop days off site. They will oversee the teaching and learning around the knowledge, behaviours and skills elements of the standard, outlined below. We will manage the apprentice’s OneFile account ensuring targets, milestones and deadlines are achieved.

Units of Study:

·         Decision making

·         Interpersonal skills

·         Communication

·         Quality assurance

·         Planning and organisation

·         Project Management

·         Managing Performance

·         Regulations and laws

·         IT and presentations

·         Record and document production

·         Stakeholders

What is the expected career progression after this apprenticeship?

Permanent position in the sales and customer service department after apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Previous sales experience, Good English and Maths, Able to work under pressure, Good attitude and work ethic

Qualifications

GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

Things to consider

● You can review the current Apprenticeship National Minimum Wage guide (ANMW): https://www.gov.uk/national-minimum-wage-rates

About the employer

Textiles Manufacturing Business

Employer

A W HAINSWORTH AND SONS LTD (EMPLOYEES)

Address

Spring Valley Mills

Pudsey

West Yorkshire

LS28 6DW

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Training

Training provider

LUMINATE EDUCATION GROUP

Contact

Leeds City College

apprenticeships@leedscitycollege.ac.uk

01132846464

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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