Customer Service Apprentice Level 2 A W HAINSWORTH AND SONS LTD (EMPLOYEES)
Competent sales administrator serving as a point of contact for customers with queries about products and orders. Receiving and processing of orders and successfully follow through to delivery and invoice supporting national and international markets. Will provide professional support to the Commercial Director and the customers service/sales team.
Closing date: 19 Oct 2023
Apprenticeship summary
-
Annual wage
£10,296.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
-
Working week
Monday to Friday 9am to 5pm
Total hours per week: 37.5
-
Expected duration
15 Months
-
Possible start date
20 Oct 2023
-
Date posted
11 May 2023
-
Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000162641
-
Positions
1 available
What will the apprentice be doing?
- Processing of orders received via email or phone.
- Check data accuracy in orders received and invoices raised.
- Contact customers to obtain missing information or answer questions.
- Liaise with the logistic department and operations team planner, to ensure timely deliveries.
- Maintain and update sales and customer records.
- Communicate important feedback from customers internally.
- Understand and communicate position of sales performance against budget.
- Stay up to date with new products and features.
- Creating new accounts on the ERP and taking and processing payments.
What training will the apprentice take and what qualification will the apprentice get at the end?
During your Apprenticeship you will be enrolled at Leeds City College (School of Business) and will complete the following programme:
Customer Service Practitioner Level 2 Apprenticeship Standard
This programme allows students to develop their skills. The role of a Customer Service Practitioner is to deliver high-quality products and services to the customers of an organisation.
This is a full-time 15 month Apprenticeship. Potential career progression opportunities are available upon completion.
We will support and coach the apprentice through the apprenticeship standard. We will carry out both curriculum and pastoral care. We will carry out the skills development workshop days off site. They will oversee the teaching and learning around the knowledge, behaviours and skills elements of the standard, outlined below. We will manage the apprentice’s OneFile account ensuring targets, milestones and deadlines are achieved.
Units of Study:
· Decision making
· Interpersonal skills
· Communication
· Quality assurance
· Planning and organisation
· Project Management
· Managing Performance
· Regulations and laws
· IT and presentations
· Record and document production
· Stakeholders
What is the expected career progression after this apprenticeship?
Permanent position in the sales and customer service department after apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4 or above) Essential
Things to consider
About the employer
Employer
A W HAINSWORTH AND SONS LTD (EMPLOYEES)
Address
Spring Valley Mills
Pudsey
West Yorkshire
LS28 6DW
Training
Training provider
LUMINATE EDUCATION GROUP
Contact
Leeds City College
apprenticeships@leedscitycollege.ac.uk
01132846464
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.