Level 3 IT Support Technician Apprentice FLEXINET LTD

Velocity Academy have an exciting new opportunity for a 1st Line Support Technician with FlexiNet Ltd, a telecommunications company based in Andover, Hampshire, UK. As part of your position you will escalate incidents and service requests to 2nd line support where necessary. This is a great opportunity for a ambitious and self-motivated individual.

Sign in to apply

Closing date: 09 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9.00am - 5.00pm

    Total hours per week: 35.0

  • Expected duration

    15 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    11 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide 1st line support for all UC services
  • Ensure high levels of customer satisfaction are maintained by providing regular communication and support to customers via telephone and tickets
  • Liaise with 3rd party suppliers for fault resolution when appropriate

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3 Apprenticeship Standard:

  • Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
  • Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
  • Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
  • Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:
  • Install and configure relevant software and hardware as appropriate for example: mobile apps, IP handsets, routers and network switches
  • Address IT issues by prioritizing in response to customer service level agreements
  • Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets

For a full list of programme modules visit: velocity-pt.co.uk

What is the expected career progression after this apprenticeship?

  • The role offers long term security and the opportunity to progress into a permanent position

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent 5 GCSE's including English & Maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

FlexiNet delivers trusted cloud technology, specialising in providing flexible business mobiles, market leading phone systems, broadband, managed IT and cyber security services.







SP10 1RL

You must have JavaScript enabled to view a map of the location


Training provider



Tom Crossland



Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.