Level 3 IT Support Technician Apprentice FLEXINET LTD
Velocity Academy have an exciting new opportunity for a 1st Line Support Technician with FlexiNet Ltd, a telecommunications company based in Andover, Hampshire, UK. As part of your position you will escalate incidents and service requests to 2nd line support where necessary. This is a great opportunity for a ambitious and self-motivated individual.
Closing date: 09 Jun 2023
Apprenticeship summary
-
Annual wage
£15,000.00
-
Working week
Monday - Friday, 9.00am - 5.00pm
Total hours per week: 35.0
-
Expected duration
15 Months
-
Possible start date
12 Jun 2023
-
Date posted
11 May 2023
-
Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000162536
-
Positions
1 available
What will the apprentice be doing?
- Provide 1st line support for all UC services
- Ensure high levels of customer satisfaction are maintained by providing regular communication and support to customers via telephone and tickets
- Liaise with 3rd party suppliers for fault resolution when appropriate
What training will the apprentice take and what qualification will the apprentice get at the end?
Information Communications Technician Level 3 Apprenticeship Standard:
- Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
- Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
- Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
- Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:
- Install and configure relevant software and hardware as appropriate for example: mobile apps, IP handsets, routers and network switches
- Address IT issues by prioritizing in response to customer service level agreements
- Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
For a full list of programme modules visit: velocity-pt.co.uk
What is the expected career progression after this apprenticeship?
- The role offers long term security and the opportunity to progress into a permanent position
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
FLEXINET LTD
Address
4TH FLOOR
CHANTRY HOUSE
ANDOVER
SP10 1RL
Training
Training provider
VELOCITY 1ST LIMITED
Contact
Tom Crossland
thomas.crossland@velocity-pt.co.uk
07887340679
Apprenticeship standard
Information communications technician
Level 3 (A level)
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.