Apprentice Patient Advisor (Receptionist) RIVERDALE TRADECO LIMITED

As part of the dental reception team the Trainee Patient Advisor role is to assist in the smooth and efficient running of the practice, to adhere to protocols at all times in line with the company strategy, goals and values. Devonshire House is a unique private dental practice.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Full-time, with 1 day per week allocated to training and completing your apprenticeship programme

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    01 Jul 2023

  • Date posted

    10 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide positive support to all team members
  • Booking of appointments
  • Complete any reasonable duties requested by the Reception Management Team
  • Always greet and care for all patients and visitors to the practice in a polite and courteous manner
  • Always be aware of patient confidentiality and data protection
  • Ensure medical history forms and consent forms are completed and signed by arriving patients
  • Booking appropriate appointments
  • Taking & receipting of all monies
  • Ensure patients receive all necessary paperwork and all forms are signed and dated correctly
  • Provide courtesy calls and send out appointments & reminders to patients
  • Ensure that the reception area is always clean and tidy
  • Ensure waiting areas, toilets, corridors; stairs and immediate external areas are kept tidy and free of hazards

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprentice will receive Customer Service Practitioner Level 2 Apprenticeship Standard qualification at the end of their training
  • The training will be completed at the Cambridge Regional College

What is the expected career progression after this apprenticeship?

  • Once you have completed your training, you will become a qualified Patient Advisor for Devonshire House

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Patience


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

Riverdale Healthcare are a growing independent dental group with a passion for patient care and respect for all our team members. We have strong values which include ‘We Care About People’ and that applies to our teams and patients. What excites us is being able to create a thriving and interesting working environment, where you can also have fun!




2 Queen Ediths Way




Michelle Nicholson


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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 07 Jun 2023