Business Administration Reception Apprentice QUEENS ROAD PARTNERSHIP

To help patients access appropriate Primary Care Services and support staff to deliver those services to the highest possible standard. To work within the practice policy "promoting the highest possible standard of Primary Healthcare to the local population in a safe & caring environment with a commitment to listening to patients."

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Closing date: 23 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday. Shift hours to be confirmed via rota.

    Total hours per week: 30

  • Expected duration

    13 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    11 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Meeting and greeting patients
  • Answering telephones promptly and directing calls where necessary
  • To run the appointment system effectively
  • Removal and filing of patient medical records
  • Admin tasks such as registration of patients, change of address etc.
  • Processing prescriptions
  • Taking requests for home visits and medical advice
  • Dealing with patient queries
  • Opening and closing of the surgery
  • Setting/restoring telephone system
  • Sorting incoming post and taking post to the Post Office
  • Ensuring patient waiting areas are tidy and ventilated
  • Keeping notices and signs tidy and up to date
  • Ensuring all essential tasks are complete and handing over non urgent tasks properly before leaving
  • Helping to cover colleagues absences where necessary
  • Any other duties deemed relevant to this post

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full on-the-job and off-the-Job training will be delivered supported by our Training Provider – Davidson Training UK Ltd
  • All training will be carried out within the workplace during working hours
  • Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
  • Full training will be given leading to a recognised Business Administrator Apprenticeship Standard

What is the expected career progression after this apprenticeship?

  • Full-time position being offered to the right candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills, Team working, Initiative, Working well under pressure, Polite, Multi task, Willing to learn, Flexible and proactive, Resourceful, Energetic, Confident, Discreet


GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

Things to consider

In the performance of the duties outlined in this job description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare professionals. Any such information from any source is to be regarded as strictly confidential. You will be invited to a Microsoft Teams Interview as the first stage. Thereafter you will be required to attend a face to face interview if successful at the first stage. If you are offered the position they will require the following: DBS Certificate. Your vaccinations record including all childhood immunisations. Sight of your passport in person. 2 proofs of address

About the employer

GP Surgery. 'To provide excellent primary healthcare for our patients in an efficient NHS organisation working as a team committed to personal development and job satisfaction.' We are a very busy practice and we provide health care to over 10,400 patients in the Lewisham borough, mainly SE14.







SE14 5HD

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Training provider



Gemma Barr


Apprenticeship standard

Business administrator

Level 3 (A level)

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