IT Apprenticeship PRACTICAL ACTION

Are you looking to join one of the best teams in the world – overflowing with talent, passion, expertise & commitment? Practical Action has the perfect opportunity for you! You will be hands-on supporting the current team by installing hardware, replacing & upgrading parts on PCs, supporting the current ticket system and so much more!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Jun 2023

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday to Friday 09:00 am to 17:00 pm

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    19 Jun 2023

  • Date posted

    10 May 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000162089

  • Positions

    1 available

What will the apprentice be doing?

  • Supporting with 1st line ticket system working within the SLA and escalating where necessary
  • Assisting the current team in replacing and upgrading parts on PCs
  • Testing/installing hardware and software
  • Assisting with password resets
  • Communication with internal staff using telephone, email, teams, and face-to-face.

What training will the apprentice take and what qualification will the apprentice get at the end?

Learn by doing with our technical training. You’ll put theory into practice with hands-on activities in six 2-day SMART Classroom sessions. Unlike traditional education, our apprenticeship training doesn’t simply teach for the test. Our exam-free programme and project-led approach gives you the skills employers are looking for.

COURSE 1: SUPPORTING IT ARCHITECTURE
COURSE 2: WORKING WITH END-USER DEVICES
COURSE 3: WORKING WITH NETWORK ARCHITECTURE


You’ll work towards your Level 3 Information Communications Technician qualification in this role, delivered by our expert training team at Baltic Apprenticeships.

What is the expected career progression after this apprenticeship?

This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Problem solving skills

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

We are an international development organisation putting ingenious ideas to work so people in poverty can change their world. We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting and locally owned solutions for agriculture, water and waste management, climate resilience and clean energy. And we share what works with others, so answers that start small can grow big.

Employer

PRACTICAL ACTION

Address

Practical Action Ltd

The Robbins Building

25 Albert Street

CV21 2SD

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Training

Training provider

BALTIC TRAINING SERVICES LIMITED

Contact

Charlotte Zunjic

Charlotte.Zunjic@balticapprenticeships.com

01325731053

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Jun 2023