Our client are now looking for an eager candidate to join them as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Duties will include working with clients to understand details of faults.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 8.30am - 5.00pm.

    Total hours per week: 40.0

  • Expected duration

    16 Months

  • Possible start date

    04 Jul 2023

  • Date posted

    09 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main responsibilities: 

  • Resolving faults and explaining to the client the work you have carried out
  • Working with and escalating more complex issues to the technical team
  • Troubleshoot hardware and software issues in person, remotely and via phone
  • Fixing and maintaining equipment such as printers, laptops, PC’s and tablets
  • Assisting with system upgrades and setting up new devices
  • Recording problems within CRM systems so that task histories can be reviewed
  • Provide excellent customer service
  • Identify the need for system and equipment updates

Other responsibilities will be to:

  • Co-ordinate and provide prioritised technical support and advice to clients
  • Assist in the design, implementation and configuration of IT systems at client sites
  • Ensure adequate arrangements are in place for the security of data, systems and   hardware
  • Respond without delay to clients IT needs and issues
  • Successfully complete relevant training and demonstrate a commitment to continuous development
  • Demonstrate a willingness to work flexibly sometimes outside of core hours, in response to service demands
  • Manage time effectively and achieve targets and deadlines
  • Maintain an awareness of new and innovative technologies
  • Perform such other tasks as may reasonably be required by your direct line manager
  • Carry out all duties in accordance with the company Equal Opportunities Policy

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Azure Cloud Support Specialist apprenticeship? 

  • The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
  • This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What is the expected career progression after this apprenticeship?

  • This is a long term career opportunity for the right candidate, with scope for further development and your salary will be increased (Depending on performance review)

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Analytical skills, Team working, Non judgemental, Patience, Being a driver is essential, Good understanding of:, Microsoft Office applications, Windows operating systems, Competent with iOS and, Android devices


GCSE or equivalent any subject --- x3 (Grade 4+ (A-C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential

About the employer

Micro Technology Services (MTS) has been in the IT Business for 10 years plus and are one of the fastest growing IT service providers, for both schools and businesses in the East Midlands. Micro Technology Services (MTS) build solutions and support which truly fulfill the needs of their customers. Building relationships with schools and businesses is fundamental to the company and they believe in long lasting relationships to enable them to enhance any businesses IT requirements.






LE18 1BD

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Jun 2023