IT Apprentice MICRO TECHNOLOGY SERVICES LIMITED
Our client are now looking for an eager candidate to join them as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Duties will include working with clients to understand details of faults.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 20 Jun 2023
Apprenticeship summary
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Annual wage
£15,000.00
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Working week
Monday - Friday, 8.30am - 5.00pm.
Total hours per week: 40.0
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Expected duration
16 Months
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Possible start date
04 Jul 2023
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Date posted
09 May 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000161903
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Positions
1 available
What will the apprentice be doing?
Main responsibilities:
- Resolving faults and explaining to the client the work you have carried out
- Working with and escalating more complex issues to the technical team
- Troubleshoot hardware and software issues in person, remotely and via phone
- Fixing and maintaining equipment such as printers, laptops, PC’s and tablets
- Assisting with system upgrades and setting up new devices
- Recording problems within CRM systems so that task histories can be reviewed
- Provide excellent customer service
- Identify the need for system and equipment updates
Other responsibilities will be to:
- Co-ordinate and provide prioritised technical support and advice to clients
- Assist in the design, implementation and configuration of IT systems at client sites
- Ensure adequate arrangements are in place for the security of data, systems and hardware
- Respond without delay to clients IT needs and issues
- Successfully complete relevant training and demonstrate a commitment to continuous development
- Demonstrate a willingness to work flexibly sometimes outside of core hours, in response to service demands
- Manage time effectively and achieve targets and deadlines
- Maintain an awareness of new and innovative technologies
- Perform such other tasks as may reasonably be required by your direct line manager
- Carry out all duties in accordance with the company Equal Opportunities Policy
What training will the apprentice take and what qualification will the apprentice get at the end?
Why choose our Azure Cloud Support Specialist apprenticeship?
- The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
- This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
What is the expected career progression after this apprenticeship?
- This is a long term career opportunity for the right candidate, with scope for further development and your salary will be increased (Depending on performance review)
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 3+ (D or above)) Essential
GCSE or equivalent Maths (Grade 3+ (D or above)) Essential
About the employer
Employer
MICRO TECHNOLOGY SERVICES LIMITED
Address
246 AYLESTONE LANE
WIGSTON
LE18 1BD
Training
Training provider
QA LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 20 Jun 2023