Customer Service Apprentice DERBY HOMES LIMITED

We have an exciting opportunity for an individual to join Derby Homes as a Customer Service Apprentice. The Customer Service apprenticeship is ideal for those who take pride in dealing with people and will benefit someone who wants to pursue a career in customer service. You will be dealing with all housing enquiries.

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Closing date: 11 Jun 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday, 8:30am to 5pm and Friday. 8:30am to 4:30pm.

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    10 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • To actively participate in an organised programme of training leading towards the achievement of Customer Service Practitioner Level 2
  • Contributing to effective provision of front-line services in a call centre environment; providing first line of enquiry on Derby Homes services
  • Dealing with all housing enquiries
  • Maintaining accurate customer records using computer systems
  • Record keeping and system updating
  • Dealing with confidential information
  • Work within the complaints team to complete all clerical and administrative functions
  • Listen attentively to customer requirements, asking pertinent questions to establish facts in order to gain a full understanding of the customer’s needs

You will maintain evidence in a personal online portfolio in a format which meets the awarding body requirements.

Take an active part in meetings with assessors and provide evidence of tasks as requested. 

Undertake the training required to enable you to carry out the duties contained within this job description.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner
  • All training is carried out at the workplace

What is the expected career progression after this apprenticeship?

There is no guarantee of a permanent position at the end of the Apprenticeship, however opportunities and vacancies will arise which Apprentices can apply for.

After a successful performance over the first year, there is the potential to be offered a further apprenticeship to progress to Level 3.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Creative, Initiative, Non judgemental, Patience, Approachable and friendly, Good Customer Service Skills


GCSE or equivalent English and Maths (Grade C/4) Essential

Things to consider

If we are interested in taking your application further, you will receive an email from a derby college email address Please make sure that you check your inbox as well as your spam/junk folders so you do not miss out on the opportunity to apply. We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications. In order to avoid missing an opportunity to apply please submit your application as early as possible.

About the employer

Derby Homes Limited is an arm's length management organisation (ALMO) created by Derby City Council to manage, maintain and improve its council houses and estates. The organisation is non-profit making and it does not pay dividends to any shareholders. It is 100% owned and controlled by Derby City Council. Our mission statement is "To deliver a high quality housing service for Derby."




839 London Road



DE24 8UZ

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Training provider



Amy Hitch

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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