I.T Support Apprentice Howmet Aerospace

This I.T apprenticeship role will be engaged with all areas of I.T on site, as detailed (but not limited only to) the main duties such as Providing 1st & 2nd level I.T support for Redditch I.T systems, liaising with the IT manager and other departments for ongoing projects. Hardware upgrades for desktops, laptops and mobile devices. Follow-up and escalation of site IT issues with the European customer service desk team.

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Closing date: 14 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    The times may slightly vary from the below and will also be dependent on the applicant’s designated day at college. Monday – Thursday, 8.00am – 4.00pm (20 minutes lunch per day) Friday, 8.00am – 1.00pm TBC

    Total hours per week: 37

  • Expected duration

    21 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    09 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main duties will include:

  • Providing 1st & 2nd level I.T support for Redditch I.T systems, liaising with the IT manager and other departments for ongoing projects
  • Hardware upgrades for desktops, laptops & mobile devices.
  • Follow-up & escalation of site IT issues with the European customer service desk team
  • Knowledge development with the location’s ERP system Progression to eventually deliver 1st level application/user support
  • Working within the guidelines of the I.T ASAT compliance and participation in the assessment process when required
  • Participation in I.T European daily management meetings
  • Utilise available tools to help improve location performance (Power BI, Power Apps, Solar Winds etc)
  • Occasional I.T cover may be required for HFS Leicester & Telford locations. (Mileage expenses for work related travel will be reimbursed)

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 information communications technician apprenticeship standard
  • Level 2 functional skills in English and maths as required

You will attend Solihull College & University Centre (Solihull site) one day a week (Thursday) for the length of the learning.

You will also be visited by an I.T coach in the workplace every 6 to 8 weeks to pick up the work-based evidence and prepare you for the end point assessments.

What is the expected career progression after this apprenticeship?

  • The potential of a full-time role within the I.T department, but this will be dependent on business needs at the time and the suitability of the candidate

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Quick learner, Enthusiastic


GCSE or equivalent English (Grade 4 (C) or above) Desired
GCSE or equivalent IT (Grade 4 (C) or above) Desired
GCSE or equivalent Maths (Grade 4 (C) or above) Desired

Things to consider

If they are not residing within the Redditch area, do they already have a driving license to be able to drive to the location every day? There also may be some occasions where a drive to other Howmet sites (Leicester most likely) is required for IT support purposes. Any mileage expenses for driving to other locations will be reimbursed by the company.

About the employer

Howmet Aerospace has a leading position in key aerospace and commercial transportation markets, with an 80+ year history which is made up of four business units: Engine Products, Engineered Structures, Fastening Systems and Forged Wheels. Howmet Fastening Systems (which Redditch is part of) is a global leader in fasteners and fastening systems. It is a manufacturer of multi-material, engineered products and solutions. Products are used nose to tail on commercial and military defence aircraft, as well as jet engines, commercial transportation vehicles, wind turbines and more. There are 29 operating locations over 10 countries.


Howmet Aerospace


Crossgate Road


B98 7TD

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Training provider



Paul Bates


0121 678 7178

Apprenticeship standard

Information communications technician

Level 3 (A level)

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