IT Support Apprentice DESIGNER SOFTWARE LIMITED
The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email. The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project.
Closing date: 09 Jun 2023
The wage for this role is £14k - £16k p/a
Monday - Friday (9:00 - 5:30pm)
Total hours per week: 37.5
Possible start date
12 Jun 2023
09 May 2023
Level 3 (A level)
What will the apprentice be doing?
The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email. The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients. The IT Support Analyst will report directly to the Client Services Manager.
The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner. As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines.
What training will the apprentice take and what qualification will the apprentice get at the end?
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT
- Apprenticeship team to increase your skills
- Your training will include gaining a Level 3 IT qualifications
What is the expected career progression after this apprenticeship?
Tech and digital professionals earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade C/4 +) Essential
About the employer
DESIGNER SOFTWARE LIMITED
JUST IT TRAINING LIMITED
Information communications technician
Level 3 (A level)
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