IT Support Apprentice DESIGNER SOFTWARE LIMITED

The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email. The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project.

Sign in to apply

Closing date: 09 Jun 2023

Apprenticeship summary

  • Annual wage

    £16,000.00

    The wage for this role is £14k - £16k p/a

  • Working week

    Monday - Friday (9:00 - 5:30pm)

    Total hours per week: 37.5

  • Expected duration

    20 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    09 May 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000161768

  • Positions

    1 available

What will the apprentice be doing?

The IT Support Apprentice provides first-line responses to client issues and queries over the phone and via the helpdesk portal and email. The IT Support Apprentice will need to regularly liaise with the Implementation Team and Client Services to ensure clients smoothly transition from project to BAU and provide an exemplary level of service to existing clients. The IT Support Analyst will report directly to the Client Services Manager.

The successful applicant will be responsible for investigating and solving all client support issues in a timely and thorough manner. As this is a client-facing role, the successful applicant must have strong communication skills and be able to work to deadlines.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard 
  • You will also receive full training and support from the Just IT
  • Apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualifications

What is the expected career progression after this apprenticeship?

Tech and digital professionals earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working

Qualifications

GCSE or equivalent English (Grade C/4 +) Essential
GCSE or equivalent Maths (Grade C/4 +) Essential

About the employer

Designer Software Ltd specialise in developing an industry leading web based Housing and Finance platform, HomeMaster, that uses state-of-the-art development technologies to remain future-proof and continue to meet the ever-evolving needs of the Social Housing Sector.

Employer

DESIGNER SOFTWARE LIMITED

Address

11

Whittle Court

Knowlhill

MK5 8FT

You must have JavaScript enabled to view a map of the location

Training

Training provider

JUST IT TRAINING LIMITED

Contact

Hello@justit.co.uk

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.