Front of House Apprenticeship Northcote Manor Hotel and Spa

Be trained in one of the top hotels in the UK, with skilled on the job training. Learn the art of attentive service, guest satisfaction, high level restaurant skills, hotel booking systems and many other great areas in the front of house department. Joining us gives the best possible start in this top industry.

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Closing date: 31 Aug 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    First Year £250.00 bonus available per quarter for agreed targets. Second year £500.00 bonus available for agreed targets.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Rota Based- live out will be straight shifts- live in is available for the right candidate. Weekends and evenings will be required to be worked as will bank holidays and festive period. Shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    1 Year

  • Possible start date

    01 Sep 2023

  • Date posted

    10 May 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000161706

  • Positions

    2 available

What will the apprentice be doing?

  • Serving of guests
  • Learning all aspects of front-of-house at a top hotel - support an efficient check in / check out service for customers, answer enquiries and take reservations and bookings face to face, on the telephone or on-line, source information that support customers’ experience and promote services 
  • Using hotel computer system and booking engines

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Hospitality Team Memeber Level 2
  • Functional Skills (if required)
  • Most training done in house at Northcote Manor but day courses done in Exeter during the course

What is the expected career progression after this apprenticeship?

  • Hospitality level 3
  • To become one of the team full time with aspirations to work up the ladder to be train into a supervisory role in the future

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Customer care skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 5) Desired
GCSE or equivalent maths (Grade 5) Desired

Things to consider

Our location- our hotel is amazing and is one of the best out there but with this comes location- please check where we are located before applying. If you want to come to us it is because you want to train to be one of the best.

About the employer

Hotel and Spa serving guests breakfast-lunch-dinner and looking after spa visitors

Employer

Northcote Manor Hotel and Spa

Address

BURRINGTON

UMBERLEIGH

NORTH DEVON

EX37 9LZ

Contact

Richie Herkes

rest@northcotemanor.co.uk

01769 560501

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Training

Training provider

HIT TRAINING LTD

Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Before you apply

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