IT Technician Apprentice RYECROFT GLENTON
To support Ryecroft Glenton users and visiting clients with any 1st line issues relating to their IT and communications equipment.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 08 Jun 2023
Apprenticeship summary
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Annual wage
£15,000.00
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Working week
Days and shifts to be confirmed.
Total hours per week: 37.5
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Expected duration
16 Months
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Possible start date
22 Jun 2023
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Date posted
09 May 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000161575
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Positions
1 available
What will the apprentice be doing?
- Act as a single point of contact for helpdesk calls and emails
- Manage calls and accurately perform initial ticket review within the Helpdesk Ticketing system, escalating where appropriate
- Take ownership of user issues, follow up the status of problems on behalf of the user and communicate progress in a timely manner
- Provide assistance and training on approved software utilised on Ryecroft Glenton IT systems
- Build, configure and install hardware and software for Ryecroft Glenton IT systems
- Create and maintain file structures on file server including permissions control
- Provide documentation for self-help, known issues and work-arounds to staff and IT colleagues
- Assist in the management of IT consumables life cycle
- Assist with the provision of Boardrooms and meeting rooms where necessary
- Assist with the maintenance of IT and Facilities inventory list
- Assist the IT Manager with the provision if network and telephony services
- Other duties as assigned
What training will the apprentice take and what qualification will the apprentice get at the end?
Information communications technician level 3
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
What is the expected career progression after this apprenticeship?
With our career progression pathways, you can take your learning as far as you want. 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. There is the potential you could gain a full-time role on successfully completing the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential
Things to consider
About the employer
Employer
RYECROFT GLENTON
Address
32 PORTLAND TERRACE
NEWCASTLE UPON TYNE
NE2 1QP
Training
Training provider
QA LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 08 Jun 2023