IT Technician Apprentice RYECROFT GLENTON

To support Ryecroft Glenton users and visiting clients with any 1st line issues relating to their IT and communications equipment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    22 Jun 2023

  • Date posted

    09 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Act as a single point of contact for helpdesk calls and emails
  • Manage calls and accurately perform initial ticket review within the Helpdesk Ticketing system, escalating where appropriate
  • Take ownership of user issues, follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • Provide assistance and training on approved software utilised on Ryecroft Glenton IT systems
  • Build, configure and install hardware and software for Ryecroft Glenton IT systems
  • Create and maintain file structures on file server including permissions control
  • Provide documentation for self-help, known issues and work-arounds to staff and IT colleagues
  • Assist in the management of IT consumables life cycle
  • Assist with the provision of Boardrooms and meeting rooms where necessary
  • Assist with the maintenance of IT and Facilities inventory list
  • Assist the IT Manager with the provision if network and telephony services
  • Other duties as assigned

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician level 3 

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

What is the expected career progression after this apprenticeship?

With our career progression pathways, you can take your learning as far as you want. 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. There is the potential you could gain a full-time role on successfully completing the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills


GCSE or equivalent 3 of any subject (Grade 4+ (A* - C)) Essential
GCSE or equivalent Maths & English (Grade 3+ (D or above)) Essential

Things to consider

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.  To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

Founded in 1901, Ryecroft Glenton (RG) is one of the largest independent accountancy firms in the northeast focusing on the delivery of exceptional financial and strategic advice. For over 120 years we have helped our clients adapt to change and exploit innovation. We are here today to help our clients to navigate the challenges and opportunities of tomorrow. As an employer, we value the individual and their contribution to the Firms success.







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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Jun 2023