Apprentice Food and Beverage Assistant MARSTON'S PLC

Looking for a career in hospitality? Start as an Apprentice Front Of House Assistant with Marston's and gain a Level 2 in Food and Beverage Service. This is work based learning and your training will be provided by Lifetime Training.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Exact shifts to be confirmed

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    07 Jul 2023

  • Date posted

    09 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Role Purpose:
To sell and serve the full range of Company food and drinks to Company standards whilst maintaining a high level of customer care and promoting a friendly atmosphere at all times.

Key Duties:
- To maintain a high level of customer care at all times.
- To sell and serve all food and drinks to Company standards.
- To follow Company procedures in respect of cash handling as detailed in the Retail Staff Handbook.
- Ensure at all times that legal requirements are strictly adhered to e.g. Licensing Laws, Trade Descriptions Act, Weights and Measures Act, Food Hygiene (general) Regulations, plus any others that may affect the business.
- Deal with customer complaints in order to achieve a satisfactory outcome, as per the Company policy. A member of the management team must be informed of all complaints made.
- To maximise the full sales potential of the bar and restaurant and ensure that standards are maintained at all times
- To present the customer's bill and ensure the correct payment is received for all goods served.
- Ensure all goods served are presented on the customer's bill.
- To carry out any other reasonable requests by the Management Team.

- Clean and tidy all service areas including all display materials and equipment.
- Ensure all bar requisites are available at all times for the use of the customers, e.g. ice, lemons etc
- Ensure the bar has sufficient stocks for the anticipated trade.

- Ensure all cruets and accompaniments are kept clean, filled and well stocked throughout the session.
- Ensure all dumbwaiters and other areas of the restaurants are kept clean, tidy and well stocked at all times as per brands manual specification.
- Ensure that the customers are satisfied with their meals, completing a customer care check.
- To clear all dirty plates and glasses as soon as possible after the customers have finished and re-lay all tables as per company standards as necessary. 

Our Apprenticeships
At Marstons, you will be working towards a Hospitality Team Member Level 2 Apprenticeship qualification over the course of 12-15 months.

The Apprenticeships last for 12 - 15 months, and will enable you to develop through a structured training programme. As an Apprentice with Marston's, you will gain a nationally recognised qualification, giving you an ideal grounding for a career in the hospitality industry. Learning is all on-site, so there is no need for our Apprentices to attend college.  Throughout your Apprenticeship you will be supported by your Manager and our Apprenticeship provider too, so you will be given all the help and advice you need to succeed. Upon completion of the Marston's Apprenticeship Programme, you will be set up to develop further through the Marston's career path.

The Benefits and Rewards
As you'd expect from a name like Marston's the rewards and benefits are competitive to say the least, but perhaps more importantly there's ample scope and opportunity to make your mark, plus the genuine prospect of running your own pub sooner rather than later. For starters we can offer:
- A competitive hourly salary
- The chance to work in a fun and friendly environment
- 20% Discount Card* (across our managed estate) and 30% discount at work
- Childcare voucher, stakeholder pension and save as you earn schemes (after a qualifying period)

What training will the apprentice take and what qualification will the apprentice get at the end?

Hospitality Team Member Apprenticeship – Food and Beverage Service L2

Functional Skills in Maths and English

What is the expected career progression after this apprenticeship?

Ongoing training and development.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Patience


GCSE or equivalent None Required (Grade C/4) Desired

Things to consider

If you are a parent / carer or your parent / carer would like more information on apprenticeships please email to obtain your parent guide.

About the employer

We’ve been running pubs and brewing beer in one form or another for more than 185 years – a heritage that we’re incredibly proud of! Today we operate more than 1,400 pubs, bars and hotels which is our complete focus.




Bishop Burton


HU17 8QF

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Training provider


Apprenticeship standard

Hospitality team member

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2023