IT Technical Support Apprenticeship SWEETHAVEN COMPUTERS LIMITED

Based onsite within a school environment, you will be part of the IT support function across the whole of the school estate. This will include both software and hardware related support both remote and in-person.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Oct 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. 830-1730.

    Total hours per week: 40

  • Expected duration

    17 Months

  • Possible start date

    12 Oct 2023

  • Date posted

    05 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Technician Apprentice, based out of one of their client’s sites at a school. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT. Job Role We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include: • Managing all incidents and IT support requests from receipt to resolution & closure • Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.) • Keeping accurate records of all site information using IT service management tools • Providing excellence customer service to end users, such as staff & students • Ensuring service level agreements are met • Promptly completing any admin paperwork/documentation. Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

What training will the apprentice take and what qualification will the apprentice get at the end?

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communication Technician qualification: The qualification has core knowledge elements, before branching out into one of the following pathways: • IT Support Technician • Network Technician • Digital Communications Technician Your Tutor, Pathway Planner and Employer will decide the best pathway for you to follow. All training is delivered online in virtual classrooms twice per week You will undertake Functional Skills for English and/or Maths if needed 

What is the expected career progression after this apprenticeship?

Possible full-time role upon successful completion of the apprenticeship programme.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills


GCSE or equivalent English & Maths (Grade 4) Essential

About the employer

The Sweethaven Team are industry leading technology security experts. We deliver and manage cutting-edge IT solutions and systems to enable your business strategy to flourish whilst staying cyber secure for your customers. We work closely with our clients to ensure cyber security is the top priority. We improve business efficiency with our optimised and secure cloud solutions. If you have concerns about cyber security, check out our free resource:




14 Deanery Road

E15 4LP

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Oct 2023