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IT Technical Support Apprenticeship SWEETHAVEN COMPUTERS LIMITED
Based onsite within a school environment, you will be part of the IT support function across the whole of the school estate. This will include both software and hardware related support both remote and in-person.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 09 Jun 2023
Apprenticeship summary
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Annual wage
£12,000.00
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Working week
Monday to Friday. 8:30-1730.
Total hours per week: 40
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Expected duration
17 Months
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Possible start date
12 Jun 2023
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Date posted
05 May 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000161368
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Positions
1 available
What will the apprentice be doing?
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Technician Apprentice, based out of one of their client’s sites at a school.
This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn. As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
- Managing all incidents and IT support requests from receipt to resolution & closure
- Helping resolve IT/technical incidents for a range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.)
- Keeping accurate records of all site information using IT service management tools
- Providing excellence customer service to end users, such as staff & students
- Ensuring service level agreements are met
- Promptly completing any admin paperwork/documentation.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
What training will the apprentice take and what qualification will the apprentice get at the end?
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communication Technician qualification: The qualification has core knowledge elements, before branching out into one of the following pathways:
- IT Support Technician
- Network Technician
- Digital Communications Technician
Your Tutor, Pathway Planner and Employer will decide the best pathway for you to follow. All training is delivered online in virtual classrooms twice per week. You will undertake Functional Skills for English and/or Maths if needed.
What is the expected career progression after this apprenticeship?
Full-time opportunity upon successful completion of the apprenticeship programme.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
SWEETHAVEN COMPUTERS LIMITED
Address
Hockley Road
SS6 8EB
Training
Training provider
THE IT SKILLS MANAGEMENT COMPANY LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
Please click on the link below to apply
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 09 Jun 2023