Apprentice Office Assistant PETLIFE INTERNATIONAL LTD

Pet-life is looking for a person to support the office team in Bury St Edmunds, whilst developing their skills in administration and marketing – both online and offline. Supported by the office manager the right person will be keen to learn, organised, a good communicator and preferably with an interest in marketing and loves animals. The role includes monitoring and maintenance of the Harkers website, monitoring success and circulating internally and managing the company marketing literature for use in campaigns and at exhibitions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Jan 2024

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 9am - 5pm.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    15 Jan 2024

  • Date posted

    05 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What you will do in your working day

Office Support Job Responsibilities:

  • To be the first point of contact for all incoming sales calls into the office. To re-direct to office colleagues as appropriate
  • To manage incoming emails sales enquiries
  • Event support – bringing together stand content and on occasions attending events to support the Managing Director
  • Monitoring and maintenance of the Harkers website. This includes making changes as and when to content
  • To keep both Petlife websites up to date re: products in and out of stock and daily order completions
  • To prepare Harkers website for monthly promotions (editing and adding/deleting offers and text on product pages)
  • To manage donation and raffle prizes and inform the current social media agency of those sent out for social media promotional support
  • To diary and request from the external graphic designer monthly, jpeg trade offer designs and prepare websites for uploading
  • To monitor website offers and pricing to ensure they are listed correctly

Marketing support services to include

  • Registration cards recorded and data saved for marketing uses in the future
  • Social media supporting agency posts
  • Monitoring success and circulating internally
  • Managing the company marketing literature for use in campaigns and at exhibitions

The training you will be getting

  • The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship standard qualification
  • Day release to West Suffolk College
  • Functional skills will be studied if equivalent qualifications are not held

What to expect at the end of your apprenticeship

This is a new role within the company and an opportunity for the right person to take on further responsibility and ultimately lead onto a permanent role; following the successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Team working


GCSE or equivalent Maths and English (Grade 4-9) Essential

Things to consider

This role is entirely office based.

About the employer

Petlife International is an established pet product provider to the trade and also directly to the consumer and has been trading since 1993. Based in Bury St Edmunds and with manufacturing premises in Wales and Lincolnshire, Petlife is the owner of the original Vetbed brand which sells across the UK, Europe and further afield. Petlife provides products for dog and cats as well as small animals including rabbits and hamsters. Petlife also owns the Harkers brand, world famous for its superior Pigeon health products.




Pet Life International Ltd, 2 Cavendish Road

Bury St. Edmunds

IP33 3TE

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Training provider


Adjustments for experience

You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

  • training
  • qualifications, like an NVQ in a relevant field
  • industry or sector experience

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Demonstrating experience

If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.

You should be prepared to show your competence, and evidence of relevant qualifications

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Jan 2024