Surgery Administrator Apprentice EAST HILL SURGERY

East Hill Surgery is looking to recruit a new Apprentice Administrator. Working within the NHS can be extremely rewarding but also very demanding at times so the applicant must have the ability to work under pressure. The apprentice must have a drive to learn and be proactive with a desire to learn the skills to advance in this career. You will be a answering the telephone and dealing with patients face to face.

Sign in to apply

Closing date: 16 Jun 2023

Apprenticeship summary

  • Annual wage


    £5.80 plus membership to the NHS Pension.

  • Working week

    Working Mon – Fri between the hours of 8am – 7pm but actual times at present are to be discussed and agreed. Some flexibility will be required for times of Annual Leave or to cover staff sickness.

    Total hours per week: 37

  • Expected duration

    21 Months

  • Possible start date

    19 Jun 2023

  • Date posted

    05 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The apprentice will be fully trained in all reception duties as well as administration duties which include:

  • Answering the telephone
  • Dealing with patients face to face
  • Dealing with patient queries/questions
  • Process daily mail, email and courier mail while maintaining confidentiality at all times
  • Dealing with queries from other health care providers
  • Scanning and coding of correspondence, document management via workflow
  • End of month processes
  • Dealing with prescription queries/questions
  • Printing of records
  • Promoting Friends & Family Test
  • Assist with Qof (Quality & Outcomes Framework)
  • Assist IIF (Investment & Impact Fund)
  • Run weekly & monthly searches for recalls
  • Registrations & Deductions of patients
  • Assisting with HA Links
  • Assisting the Admin Team Manager



What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Apprenticeship, to include:

  • Level 3 Diploma for Business Administrator
  • Level 2 Knowledge Component
  • Functional Skills (as required)
  • PLTS

What is the expected career progression after this apprenticeship?

A successful apprenticeship will lead to a permanent position being offered with the prospect of further funded training to allow the apprentice to extend their knowledge and further their career within Primary Care.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Flexible, Confident, Enthusiastic


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

Things to consider

The post holder will have set hrs, but flexibility will be required at times of annual leave or sick leave. Some travel may be required if the post holder wishes to attend other training not on site. The work will be varied but it may involve long periods of working on a computer.

About the employer

We are a town centre GP Surgery providing NHS Services and some private services to patients who are registered at our surgery.







You must have JavaScript enabled to view a map of the location


Training provider



Leon Black

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.