Apprentice IT Technician TECHIES LTD

In this exciting and engaging role, you will be assisting in the maintenance and support of computer networks, hardware and software. You will be providing a range of technical and general support within an IT environment, to the end users of our clients.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Aug 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am-5:30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Sep 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000160469

  • Positions

    1 available

What will the apprentice be doing?

  • Take, log and progress tickets on the helpdesk system 
  • Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning 
  • Diagnose and resolving faults on IT equipment 
  • Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults 
  • Install software and hardware including the updating of drivers and antivirus software 
  • Maintain user accounts and access for users 
  • Ensuring users have access to internet and intranet sites and set up e-mail accounts 
  • Lifting and carry IT equipment across the site 
  • Maintain a SharePoint database held for each client 
  • To record and update requests for support and maintenance with feedback to requestors regarding progress
  • Provide support for server based operating systems, desktop and office 365 
  • Attend relevant courses in respect of professional development of ICT knowledge 
  • Undertake small local projects and participate in larger projects under direction 
  • Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information 
  • To be familiar with the requirements of Data Protection legislation and to ensure compliance with it 
  • To undertake any other duties of a similar level and responsibility as may be required 

What training will the apprentice take and what qualification will the apprentice get at the end?

Information and Communications Technician Level 3 Apprenticeship Standard:

Training Provided:

CompTIA A+ Core 1
CompTIA A+ Core 2
Microsoft Azure Fundamentals
Microsoft 365 Fundamentals


At the end of the successful completion of this apprenticeship you could begin the Network Engineer Level 4 Qualification. 

We are looking to offer full-time employment upon successful completion of the apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually.

Training takes place one day a week virtually via Microsoft Teams through a live classroom setting with our qualified IT Tutor.

What is the expected career progression after this apprenticeship?

At the end of the successful completion of this apprenticeship you could begin the Network Engineer Level 4 Qualification. 

We are looking to offer full-time employment upon successful completion of the apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually.

Training takes place one day a week virtually via Microsoft Teams through a live classroom setting with our qualified IT Tutor.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working

Qualifications

GCSE or equivalent English (Grade Grade C/4 +) Essential
GCSE or equivalent Maths (Grade Grade C/4 +) Essential

About the employer

Since 1 March 1992 Techies has been providing its clients with high quality IT solutions. First established in Luton with only two staff, Techies has grown into a flourishing successful company having gone through some harrowing times! Now based in Bedford, Techies offers a three tier managed service package which covers all your IT needs.

Employer

TECHIES LTD

Address

Technology House

Ampthill Road

Bedford

MK42 9QG

You must have JavaScript enabled to view a map of the location

Training

Training provider

SOLVEWAY LIMITED

Contact

Timur Erdodu

timurerdodu@solveway.co.uk

01438 560198

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Aug 2023