Apprentice Business Administrator PLANET RAIL LTD

The apprenticeship role at Planet Rail provides a wide ranging administrative and office support function to facilitate the efficient operation of the business. A key role with this growing company, the apprentice is expected to gain knowledge of and become proficient in all aspects of the day-to-day operation of the business. recording all new enquiries and keeping records up to date and maintaining the integrity and accuracy of the customer database.

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Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage


    Performance and profit-related bonus.

  • Working week

    Monday to Friday 9am to 5pm (7.5 hours per day)

    Total hours per week: 37.5

  • Expected duration

    21 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Handling the day-to-day administrative tasks relating to customer bookings and general office administration such as:


•  Liaising with customers over the phone and via email regarding aspects of their booking enquiry

•  Liaising with suppliers over the phone and via email with regards to services booked

•  Taking an initial holiday enquiry over the phone from a customer

•   Assisting in preparing a quotation for the customer

•   Making any relevant bookings with suppliers

•   Adding booked customers to the Travel Trade Association insurance scheme

•   Updating financial records

•    Preparing and sending a written holiday booking confirmation to the customer

•  Preparing the holiday documents (tickets, itinerary, rail information, maps etc.)

•   Recording customer information for the independent review site Feefo and uploading this to the Feefo website

•     Maintaining confidentiality in all aspects of customer, staff and company information

•   Carrying out any other reasonable duties as required

•   At all times follow the company processes and guidelines

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administrator Apprenticeship Level 3.

What will I study?
This apprenticeship will give you the knowledge, skills and behaviours required to work as Business Administrator and will include the following:

Use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data

Understand how to behave in a professional way including personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders.

Understand how to draft correspondence, write reports and be able to review others' work.

Understand how to make effective decisions based on sound reasoning and be able to deal with challenges in a mature way.

Understand how to build and maintain relationships within your own team and across the organisation.

Understand how to share administrative best-practice across the organisation e.g. coach others to perform tasks correctly.

Understand how to use relevant project management principles and tools to scope, plan, monitor and report.

You will also produce a portfolio of evidence demonstrating examples of your work throughout the apprenticeship which will form the basis for the interview during the End-Point Assessment (EPA). Also, a project or process improvement will be completed over 21 to 35 hours during the apprenticeship which will form part of the EPA.

Method of delivery:
Apprentices will typically attend York College on a day release for the duration of the apprenticeship and work with their employer for the remainder of their contracted hours. During their time in College, apprentices will work towards developing their knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer. An assessor will visit every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer.

How will I be assessed?
Continual assessment will take place throughout the duration of the apprenticeship.

The End-Point Assessment (EPA) will comprise of a 60-minute computer-based knowledge test of 50 questions, a 45-minute interview based on your portfolio of evidence, and a 10-15 minute presentation based on the project completed during the apprenticeship.

What is the expected career progression after this apprenticeship?

  • This will be discussed between the employer and apprentice once the apprenticeship is completed

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Flexibility and adaptability


GCSE or equivalent 3 other subjects (Grade 4/C) Essential
GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent maths (Grade 4/C) Essential

Things to consider

Please ensure you have transport to and from the workplace, just outside Easingwold. After you submit your application, please look out for an email from Check your spam folder, too. You must reply, otherwise your application will be rejected.

About the employer

Planet Rail is an independent, family-run business based in North Yorkshire and specialising in creating bespoke, tailor-made holiday by rail to Europe and beyond. The company was established in 2008 and has a strong focus on green travel and providing outstanding customer service. In 2015 and 2016, Planet Rail was voted Best Train Holiday Company at the British Travel Awards and we are looking to expand our award-winning team, following 2 years of restrictions. This is an ideal opportunity for a bright, confident and motivated individual to join an expanding company at a key stage in its development. The right candidate will learn and gain valuable experience in many aspects of the tour operator business.




The Hawk Creative Business Park

The Hawkhills Estate, Easingwold


YO61 3FE

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Training provider



Apprenticeships at York College


Apprenticeship standard

Business administrator

Level 3 (A level)

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