Apprentice Business Administrator PLANET RAIL LTD
The apprenticeship role at Planet Rail provides a wide ranging administrative and office support function to facilitate the efficient operation of the business. A key role with this growing company, the apprentice is expected to gain knowledge of and become proficient in all aspects of the day-to-day operation of the business. recording all new enquiries and keeping records up to date and maintaining the integrity and accuracy of the customer database.
Closing date: 30 Jun 2023
Apprenticeship summary
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Annual wage
£11,212.00
Performance and profit-related bonus.
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Working week
Monday to Friday 9am to 5pm (7.5 hours per day)
Total hours per week: 37.5
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Expected duration
21 Months
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Possible start date
03 Jul 2023
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Date posted
03 May 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000160440
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Positions
1 available
What will the apprentice be doing?
Handling the day-to-day administrative tasks relating to customer bookings and general office administration such as:
• Liaising with customers over the phone and via email regarding aspects of their booking enquiry
• Liaising with suppliers over the phone and via email with regards to services booked
• Taking an initial holiday enquiry over the phone from a customer
• Assisting in preparing a quotation for the customer
• Making any relevant bookings with suppliers
• Adding booked customers to the Travel Trade Association insurance scheme
• Updating financial records
• Preparing and sending a written holiday booking confirmation to the customer
• Preparing the holiday documents (tickets, itinerary, rail information, maps etc.)
• Recording customer information for the independent review site Feefo and uploading this to the Feefo website
• Maintaining confidentiality in all aspects of customer, staff and company information
• Carrying out any other reasonable duties as required
• At all times follow the company processes and guidelines
What training will the apprentice take and what qualification will the apprentice get at the end?
Business Administrator Apprenticeship Level 3.
What will I study?
This apprenticeship will give you the knowledge, skills and behaviours required to work as Business Administrator and will include the following:
Use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data
Understand how to behave in a professional way including personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders.
Understand how to draft correspondence, write reports and be able to review others' work.
Understand how to make effective decisions based on sound reasoning and be able to deal with challenges in a mature way.
Understand how to build and maintain relationships within your own team and across the organisation.
Understand how to share administrative best-practice across the organisation e.g. coach others to perform tasks correctly.
Understand how to use relevant project management principles and tools to scope, plan, monitor and report.
You will also produce a portfolio of evidence demonstrating examples of your work throughout the apprenticeship which will form the basis for the interview during the End-Point Assessment (EPA). Also, a project or process improvement will be completed over 21 to 35 hours during the apprenticeship which will form part of the EPA.
Method of delivery:
Apprentices will typically attend York College on a day release for the duration of the apprenticeship and work with their employer for the remainder of their contracted hours. During their time in College, apprentices will work towards developing their knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer. An assessor will visit every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer.
How will I be assessed?
Continual assessment will take place throughout the duration of the apprenticeship.
The End-Point Assessment (EPA) will comprise of a 60-minute computer-based knowledge test of 50 questions, a 45-minute interview based on your portfolio of evidence, and a 10-15 minute presentation based on the project completed during the apprenticeship.
What is the expected career progression after this apprenticeship?
- This will be discussed between the employer and apprentice once the apprenticeship is completed
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent maths (Grade 4/C) Essential
Things to consider
About the employer
Employer
PLANET RAIL LTD
Address
The Hawk Creative Business Park
The Hawkhills Estate, Easingwold
York
YO61 3FE
Training
Training provider
YORK COLLEGE
Contact
Apprenticeships at York College
apprenticeships@yorkcollege.ac.uk
01904770368
Apprenticeship standard
Business administrator
Level 3 (A level)
Before you apply
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