Business Administration Apprentice - Customer Relations UNDER FLOOR HEATING SUPPLY

An extremely exciting opportunity has arisen for a business administration apprentice working at Underfloor Heating Solutions in Doncaster, to undertake administrative and customer service duties within a supportive team.

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Closing date: 16 Jun 2023

Apprenticeship summary

  • Annual wage


    Can earn upto £18,000 annually, plus bonus.

  • Working week

    Monday to Friday Full Time Hour's tbc.

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    18 Jun 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

Though not exhaustive, duties within the day to day role will include:

  • Manage and update client database.
  • Maximising sales and minimising cost
  • Quoting & estimating
  • Compiling picking lists for incoming orders
  • Programming projects and processing orders
  • Communication with the installation teams, suppliers and customers
  • Liaising with potential and existing customers
  • Attend customer’s sites to meet with clients and see installation progress

Key Performance Indicators:

  • Accurate estimating and ordering of supplies.
  • Effective communication.
  • Productivity management.


  • A passion for continuous learning will be supported and encouraged.
  • Strive to improve communication cycle, ensuring the message sent is always the message received.
  • Seek out opportunities to work more efficiently.
  • Always practice what you preach.

Problem Solving:

During the day-to-day operation problems will arise and these need to be dealt with in a productive, effective way and in a timely manner. You may need to develop new methods of working if necessary and manage workloads effectively.

Equipment Used:

PC installed with Microsoft software package including, Word, Excel, and Outlook.
Audio-visual presentation equipment and other office based equipment.

Performance of this job will be evaluated monthly in line with apprenticeship progress reviews.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Training will be at Doncaster College where you will access a wide range of available facilities
  • Day release
  • You will undertake the Level 3 Business Administration apprenticeship standard
  • You will undertake Functional Skills for English and/or maths if needed
  • You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience.

What is the expected career progression after this apprenticeship?

A passion for continuous learning will be supported and encouraged. Successful completion of the apprenticeship could lead to a higher-level apprenticeship and a permanent full time role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Initiative, Patience, Motivated, Work Calmly Under Pressure


GCSE or equivalent Maths and English (Grade 4/C) Desired

Things to consider

You must be able to travel to and from work and college. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW):

About the employer

Underfloor Heating Supply is a leading provider and installer of underfloor heating systems across the UK. We have almost 30 years experience in the design & installation of underfloor heating equipment both on a domestic and commercial level. We individually source all our equipment based on performance, reliability & a quality manufacturer’s warranty. Many of our repeat customers are Architects, Designers, Builders & Plumbers & we are established with trade professionals and DIY customers as a leading UK design and supply company.




Office US 16 - Armstrong House

First Avenue, Doncaster Finningley Airport



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Training provider



Jamie Herrington

Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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