Apprentice Practice Administrator THE WESTBANK PRACTICE

Exciting opportunity to join our friendly team, where you will be learning a wide range of skills that will support your career. This role is busy and varied, you will be working across two sites Starcross and Exminster between the hours of 8am - 6.30pm, Monday to Friday (with one day at college).

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage


    Salary paid at £7.50 per hour, paid monthly

  • Working week

    Monday - Friday between 8am - 6.30pm working on a shift rota in Practice (30 hours per week ) One day per week at college (7.5 hours) total hours 37.5 per week

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Aug 2023

  • Date posted

    04 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.

Duties can include but are not limited to:

  • greeting and directing patients
  • effective use of the appointment system
  • booking appointments
  • processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

What training will the apprentice take and what qualification will the apprentice get at the end?

Training provided:

  • Level 2 Customer Service/ Level 3 Business Administrator Apprenticeship
  • Exeter College
  • One day per week attending college


What is the expected career progression after this apprenticeship?

Your prospects are unlimited once you have built your fundamental skills by completing your apprenticeship and could help towards many different positions internally or externally of the NHS.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Patience


GCSE or equivalent Maths & English (Grade 4 or above) Desired

About the employer

Westbank Practice is a doctor’s surgery with two sites. Our main site is situated in Exminster, and our branch site is in Starcross. We have a list size of just over 9000 patients and employ over 30 members of staff.




Westbank Practice

Chruch Stile




Alex Cook

01626 890368

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

To apply for this role please click the link below

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2023