IT Support Apprentice (Stanborough School) STANBOROUGH SCHOOL

To provide technical assistance to all staff and students within the school, both in and out of the classroom, so that the school computer systems may run efficiently. All aspects of the role are to support the effective education of students as part of a team in the context of the principles and aims of the Academy.

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Closing date: 10 Jul 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday, 08:00 - 16:00 and Friday, 08:00 - 15:30

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    17 Jul 2023

  • Date posted

    04 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Prepare the IT suites and resources across the school for use by staff, students and visitors
  • Learn and assist in the routine maintenance of the IT systems
  • Assist in the deployment of software and hardware around the school, ensuring that any changes cause minimum disruption and follow agreed standards
  • Help install, configure and troubleshoot hardware and software.
  • Monitor the use of the network, troubleshoot faults
  • Maintain and monitor hardware and software inventories
  • Assist in the diagnosis and resolution of reported problems and incidents via the telephone, remote diagnostic software or site visits
  • Perform evaluation and testing of hardware to ensure that upgrades are compliant with the school system
  • Produce user documentation for students and staff to improve their understanding of the use of hardware and software as appropriate
  • Liaise where necessary with external suppliers and managed services to resolve faults, repair equipment under warranty or maintenance contract and maintain a repair log under direction of the line manager
  • To provide audit logs on hardware and software usage as requested
  • To support the IT team in the operation of the CCTV and telephony systems
  • To ensure security of network is managed and maintained with appropriate software, upgrades and backups after consultation with line manager
  • To help develop additional services when appropriate, to ensure the school is at the forefront of technological developments occasion arises and acknowledge that tasks not specifically covered in their role profile are not excluded

What training will the apprentice take and what qualification will the apprentice get at the end?

Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation.

Options include pathways for Support Technician, Network Technician and Digital Communications Technician.

Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.

Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:

  • CompTIA A+
  • CompTIA Cloud Essentials+
  • BCS Level 3 Award in IT Service Management & Business Processes

Key areas covered are: 

Support Technician

  • Maintenance or repair of systems faults
  • Support for the roll-out of installation and commission of new systems or upgrades

Network Technician:

  • Installation and commission of networks
  • Maintenance or repair of network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

Digital Communications Technician:

  • Installation and commission of telecoms networks
  • Maintenance or repair of telecoms network equipment
  • Installation, configuration or maintenance task on either ICT related hardware or software

What is the expected career progression after this apprenticeship?

  • This apprenticeship will prepare you for working in a high-pressure IT support department
  • This role will give you an in-depth knowledge of IT hardware diagnostics and maintenance

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Problem solving skills, Team working, Initiative, Patience


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

Stanborough School provides a challenging, engaging and quality education which stretches every student to meet their full potential. We have high expectations of students and ensure that all students have access to quality teaching and learning in an environment built on mutual respect.




Stanborough School Lemsford Lane

Welwyn Garden City



Kate Ward


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Training provider



Rachel Harati

0113 3500 333

Apprenticeship standard

Information communications technician

Level 3 (A level)

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