Apprentice Claims Handler FMG SUPPORT LTD

This is a fantastic opportunity to build a rewarding career within Claims. Joining as a claims handling apprentice you will be supported both internally and externally to develop into a professionally qualified Claims Handler along with obtaining professional qualifications via the CII with the Certificate in Insurance. The role of a Claims Handler is to continually ensure that all claims are progressing efficiently and managed through their lifecycle.

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Closing date: 15 Aug 2023

Apprenticeship summary

  • Annual wage

    £17,599.00

    Initial annual salary of£17,599. Providing you meet all the criteria this will increase to £19,554 after nine months and again on completion to £20,336.

  • Working week

    Monday to Friday, 8.30am - 5.00pm/17.00. Occasional shifts working 12.00pm - 8.00pm, and Saturdays 9.00am - 1.00pm)

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    02 May 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000159882

  • Positions

    4 available

What will the apprentice be doing?

The role of a Claims Handler is to continually ensure that all claims are progressing efficiently and managed through their lifecycle.

You will gain an awareness of all aspects of the Motor Claim, and responsibilities may include:

  • First Notification of Loss – taking down details of the accident, with attention to detail and accuracy being key
  • Repair Management – communicating with repairers and updating the client with their current position
  • Claims Management – taking action to ensure the claim is continually progressing
  • The loss recovery process – claiming back costs from the at-fault party
  • Third-party claims – assisting non-fault drivers with the damage caused by our client

You will gain an awareness of fraud, claims costs and reserves along with the importance of accuracy. You will need to have confident telephone skills with a strong focus on operational targets.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards:

  • Insurance Practitioner Level 3 Apprenticeship Standard
  • Certificate in Insurance (CII)

The programme will consist of the following:

  • A fully and part funded learning and development programme that includes the Cert CII
  • Develop the knowledge, skills and behaviours of successful Insurance Practitioners

Role-specific routes are to tailor the apprenticeship to the job role:

  • Claims Handler/Loss Adjuster
  • Assistant Underwriter
  • Junior Broker

Free CII membership for non-members through the CII Aspire Apprenticeship Programme

  • Includes the CII study books and exam entries
  • Resit costs for CII exams and End-Point-Assessment will be covered by the employer
  • Fortnightly workshops for each CII exam
  • All workshops recorded and available on-demand
  • Interactive chat, forums and class notebooks for real time support and assistance from experienced and qualified insurance professionals
  • Exam tips, tricks, and strategies
  • Regular tutorials and assessments with your dedicated trainer

What is the expected career progression after this apprenticeship?

  • This apprenticeship opportunity is only the start of your career! After successfully completing an FMG apprenticeship, you will continue to receive training and support with the prospect of growing your career with FMG
  • The sky is the limit for those who are dedicated, apply effort, have the right attitude and are willing to learn

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Team working

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

FMG is one of the UK’s only Incident Management and Roadside Services Specialists. FMG leads the way in the provision of high quality, outsourced claims management solutions to the insurance market. Operating in partnership with insurers, brokers, leasing providers and fleet customers, FMG offers a comprehensive range of insurance services including first notification of loss, third party claims services, loss recovery, total loss management and insurance broker services.

Employer

FMG SUPPORT LTD

Address

Broad Lea House Dyson Wood Way

Bradley

Huddersfield

HD2 1GZ

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Training

Training provider

SKILLS EDGE TRAINING LTD

Contact

Paige Waistell

paige.waistell@skillsedge.co.uk

0333 358 3559

Apprenticeship standard

Insurance practitioner

Level 3 (A level)

Before you apply

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