L3 ICT Apprentice - Bridgewater Community Healthcare NHS Foundation Trust BRIDGEWATER COMMUNITY HEALTHCARE NHS FOUNDATION TRUST

The post-holder will be working within an NHS organisation where they will be required, within a team, to effectively support the hardware and software of users, ensuring the functionality and accessibility of corporate services including critical NHS clinical systems essential for the delivery of patient care.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage

    £14,923.00

    NHS Agenda for Change Band 2 Annex 21 (£14,923-£15,989)

  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 37.5

  • Expected duration

    21 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    04 May 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000159848

  • Positions

    2 available

What will the apprentice be doing?

The overall purpose of Informatics has been defined as to:
Enable promote and support the effective use of data, information, knowledge and technology to support and improve health and health care delivery.

The post-holder will be working within an NHS organisation where they will be required, within a team, to effectively support the hardware and software of users, ensuring the functionality and accessibility of
corporate services including critical NHS clinical systems essential for the delivery of patient care.

Main responsibilities and duties may include the following:

ICT support:

  • Receiving routine and urgent ICT support calls
  • Entering details of calls onto the relevant call logging software or system
  • Prioritising and working in accordance with defined standards of service and other ICT policies including information governance and data security
  • Ensuring all supported systems comply with ICT policies
  • Allocating jobs that cannot be resolved on first contact to the relevant support group
  • Providing telephone or e-mail support and advice to diagnose and resolve ICT related problems or issues where possible over the telephone
  • Providing ICT support using remote access facilities to diagnose and resolve ICT related problems or queries
  • Creating and maintaining LAN, e-mail accounts and resolving password/account related problems
  • Processing and updating telephony requests received by the service desk
  • Actively monitoring telephony support queues to the service desk
  • Monitoring jobs via the call logging system, identifying trends for potential problems and escalating to the service desk manager
  • Assisting in providing an analysis of calls to the helpdesk, highlighting any problems/issues and reporting to the ICT service desk manager
  • Performing all other duties and tasks as required to ensure an effective and efficient level of ICT support is provided

Maintaining inventory:

  • Assisting in maintaining an up-to-date inventory of hardware and software
  • Ensuring stock levels are maintained and administering inventory controls using the inventory database
  • Processing and receiving orders for new ICT hardware and software
  • Assisting in organisation of deployment of ICT equipment for the desktop support team
  • Assisting with processing orders, searching for best prices and ensuring timely delivery of equipment

Communication:

  • Notifying, keeping up to date and ensuring timely communication with all ICT support teams and departments in times of ICT system failure or upgrades
  • Establishing caller needs and redirecting as necessary
  • Obtaining all the necessary facts from a caller, either to resolve an ICT problem by telephone/email or to provide all the relevant details to the other ICT support teams
  • When unclear as to correct course of action, requesting guidance from the service desk manager or colleagues and escalating issues as appropriate
  • Providing customers with a positive impression of the ICT service desk and the organisation
  • Helping and empathising with callers who are frustrated/annoyed with an ICT issue, in a calm, polite and professional manner

What training will the apprentice take and what qualification will the apprentice get at the end?

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 Information Communications Technician standard.

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-0

What is the expected career progression after this apprenticeship?

This opportunity is advertised on a fixed term contract basis due to this being an apprenticeship, the objective of which is to gain a recognised qualification and experience in the workplace. This does not include a guaranteed post with an NHS organisation, however, throughout the apprenticeship, individuals will be eligible to apply for vacancies within their workplace organisation, subject to the usual recruitment processes, with support being provided to ideally secure a position by completion. The apprenticeship will provide valuable work experience and a qualification that is recognised by employers.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Initiative, Keen IT Interest, Willing to learn, Ability to prioritise, Regard to health and safety

Qualifications

GCSE or equivalent English (Grade 4 (C)) Essential
GCSE or equivalent Maths (Grade 4 (C)) Essential

Things to consider

You must meet the following eligibility criteria to apply for the role: Have been a UK/EEA resident for the last 3 years, hold valid residency status and have the right to work in the UK. This role also requires 5 GCSEs grade A* - C (9 - 4), including in mathematics and English listed.

About the employer

The NHS has a multi-billion pound budget to deliver an efficient, modern, safe and effective healthcare service to patients. As they go through a period of transformation that sees efficiency savings impacting on their limited resources, they are looking to develop new talent to help deliver this challenge. 1.8 million people make up the NHS workforce with over 350 different careers being split into 15 categories, one of which is Health Informatics, one of the fastest growing areas within healthcare. Across the North West there are around 6,000 staff working in Health Informatics. You don't have to work in a clinical job to help the NHS save lives. Healthcare organisations across the North West recruit apprentices annually on to the Skills Development Network's Foundation Informatics Apprenticeship - an 18 month Level 3 programme offering opportunities to work in an Information Management team gathering, analysing, interpreting, and presenting information about health and healthcare to develop service delivery and improve patient care. As a Skills Development Network Apprentice in the NHS, you will be starting a career with the UK's biggest employer. Alongside great development and progression opportunities, you will receive an excellent package including a competitive salary, generous annual leave, and flexible working. Apprentices, employed on a full time, fixed-term contract attend training weekly with an opportunity to undertake industry recognised qualifications, should be hardworking, organised individuals who are flexible and willing to learn with a personal interest in IT/Technology.

Employer

BRIDGEWATER COMMUNITY HEALTHCARE NHS FOUNDATION TRUST

Address

Bridgewater Community Healthcare NHS FT

Spencer House

Dewhurst Road

WA3 7PG

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Training

Training provider

TECHNICAL PROFESSIONALS LIMITED

Contact

Georgia Dunn

g.dunn@learn-tech.com

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2023