Ford Customer Service Advisor Apprenticeship R G R GARAGES (CRANFIELD) LTD

Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. Level 2 Apprenticeship.

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Closing date: 31 Jul 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, daytime hours. Shifts TBC.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Aug 2023

  • Date posted

    02 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.

The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

  • Dealing with customers both face to face and by telephone
  • To process and solve customer service complaints
  • Look to promote continuous improvement in customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.

Level 2 Customer Service Practitioner Apprenticeship Standard.

What is the expected career progression after this apprenticeship?

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership.

Future prospects are endless by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative


GCSE or equivalent English & Maths (Grade 4 or above) Essential

About the employer

RGR Garages (Cranfield Ltd) based in the village of Cranfield (just off Junction 13 of the M1) between Bedford and Milton Keynes, is an award winning independent, family-owned Ford dealership. We have represented Ford for over 50 years and we are proud of our family friendly attitude which brings customers back to us year on year. We understand that a friendly honest service, convenience, and great value, all contribute to genuine customer satisfaction, so we strive to provide a strong level of customer service to all our customers. Whether you are visiting us to enquire about a new Ford, a used vehicle, servicing, accident repair or accessories for your van, via our Van Solutions department, we will be delighted to assist you. Our new and used car showroom and our Aftersales MOT / service and repair workshop are located at our main High Street site (MK43 0DG) in Cranfield, alongside our Gulf fuel station with a small shop and our accounts department. Our showroom displays all the latest Ford range. With a great display of used cars on site and access to many other used vehicles, contact us now to help you find your next vehicle. Here you can have your car or light commercial vehicle serviced, MOT and repaired, irrespective of the make. We can carry out wheel alignments, air conditioning servicing and repairs, tyre repairs and replacements, as well as having a well-stocked parts department.




Boxhedge Farm Astwood Road

Lower Shelton

MK43 0AT

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Training provider



Hannah Edwards

01923 216 165

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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