Customer Service Apprentice CLEVELAND CONTAINERS LIMITED
Cleveland Containers are seeking a hardworking Level 2 Customer Service Apprentice. The successful candidate will support with Monitoring the general sales inbox, answering customer queries and much more!
Closing date: 29 Jul 2023
Apprenticeship summary
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Annual wage
£10,982.40
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday 8.30am - 5.00pm
Total hours per week: 40.00
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Expected duration
12 Months
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Possible start date
01 Aug 2023
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Date posted
03 May 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000159595
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Positions
1 available
What will the apprentice be doing?
- Monitor the general Sales Inbox, responding to any relevant emails and/or forwarding to the correct department
- Manage the LiveChat system through our website, speaking to customers to identify their requirements and adding the details to our CRM system for the Sales Team to send quotes
- Act as a backup for inbound phone calls coming through the website
- Deal with general queries and direct to the relevant person / department
- Assist the Operations team with the complaints centre, ensuring all queries are dealt with in a timely manner
- Ring customers to update them on the status of their order
What training will the apprentice take and what qualification will the apprentice get at the end?
- Day release at Middlesbrough College
- On and off the job training
- Level 2 Customer Service Specialist Apprenticeship
What is the expected career progression after this apprenticeship?
Potential further roles include: Sales Development Executive / Sales Administrator.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 3) Essential
About the employer
Employer
CLEVELAND CONTAINERS LIMITED
Address
23a
Nelson Street
TS6 6BJ
Training
Training provider
MIDDLESBROUGH COLLEGE
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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