Customer Service Apprentice CLEVELAND CONTAINERS LIMITED

Cleveland Containers are seeking a hardworking Level 2 Customer Service Apprentice. The successful candidate will support with Monitoring the general sales inbox, answering customer queries and much more!

Sign in to apply

Closing date: 29 Jul 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.30am - 5.00pm

    Total hours per week: 40.00

  • Expected duration

    12 Months

  • Possible start date

    01 Aug 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000159595

  • Positions

    1 available

What will the apprentice be doing?

  • Monitor the general Sales Inbox, responding to any relevant emails and/or forwarding to the correct department
  • Manage the LiveChat system through our website, speaking to customers to identify their requirements and adding the details to our CRM system for the Sales Team to send quotes
  • Act as a backup for inbound phone calls coming through the website
  • Deal with general queries and direct to the relevant person / department
  • Assist the Operations team with the complaints centre, ensuring all queries are dealt with in a timely manner
  • Ring customers to update them on the status of their order

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Day release at Middlesbrough College
  • On and off the job training
  • Level 2 Customer Service Specialist Apprenticeship

What is the expected career progression after this apprenticeship?

Potential further roles include: Sales Development Executive / Sales Administrator.

Requirements and prospects

Desired skills and personal qualities

Communication, Organisation, Teamwork

Qualifications

GCSE or equivalent English (Grade 3) Essential
GCSE or equivalent Maths (Grade 3) Essential

About the employer

A family-run business of more than ten years, Cleveland Containers are the leading supplier of shipping containers in the UK, delivering approximately 400 containers a week. From our head office in Stockton-on-Tees, we operate out of more than 15 depots across the nation to ensure we can service consumers no matter their location.

Employer

CLEVELAND CONTAINERS LIMITED

Address

23a

Nelson Street

TS6 6BJ

You must have JavaScript enabled to view a map of the location

Training

Training provider

MIDDLESBROUGH COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.