Cleveland Containers are seeking a hardworking Level 2 Customer Service Apprentice. The successful candidate will support with Monitoring the general sales inbox, answering customer queries and much more!

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Closing date: 29 Jul 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.30am - 5.00pm

    Total hours per week: 40.00

  • Expected duration

    12 Months

  • Possible start date

    01 Aug 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Monitor the general Sales Inbox, responding to any relevant emails and/or forwarding to the correct department
  • Manage the LiveChat system through our website, speaking to customers to identify their requirements and adding the details to our CRM system for the Sales Team to send quotes
  • Act as a backup for inbound phone calls coming through the website
  • Deal with general queries and direct to the relevant person / department
  • Assist the Operations team with the complaints centre, ensuring all queries are dealt with in a timely manner
  • Ring customers to update them on the status of their order

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Day release at Middlesbrough College
  • On and off the job training
  • Level 2 Customer Service Specialist Apprenticeship

What is the expected career progression after this apprenticeship?

Potential further roles include: Sales Development Executive / Sales Administrator.

Requirements and prospects

Desired skills and personal qualities

Communication, Organisation, Teamwork


GCSE or equivalent English (Grade 3) Essential
GCSE or equivalent Maths (Grade 3) Essential

About the employer

A family-run business of more than ten years, Cleveland Containers are the leading supplier of shipping containers in the UK, delivering approximately 400 containers a week. From our head office in Stockton-on-Tees, we operate out of more than 15 depots across the nation to ensure we can service consumers no matter their location.





Nelson Street


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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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