L6 Digital Technology Apprentice (Total Enterprise Solutions) Total Enterprise Solutions

An amazing opportunity for an enthusiastic & aspiring IT professional to take the first steps into a career in IT and software delivery & support. You will begin your career in our managed services team and will assist customers with a wide variety of product queries relating to Microsoft Dynamics 365 CRM and Business Central.

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Closing date: 26 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Weekly Hours Worked - Monday to Friday, 9am to 5.30pm with 1 hour lunch break.

    Total hours per week: 37.5

  • Expected duration

    36 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    03 May 2023

  • Apprenticeship level

    Level 6 (Degree with honours)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Manage customer contact from an online portal, telephone and live chat
  • Create knowledge base articles and process documentation for known issues, work arounds and products such as Microsoft Dynamics 365 CRM and Business Central, ensuring these are reviewed and maintained
  • Assist with the delivery and implementation of small customer software projects in Dynamics 365 CRM and Business central
  • Communicate with customers clearly updating on status, progress and resolution of tickets raised
  • Applying any first-time fixes to incidents and escalate to more senior members of the team as appropriate
  • Effectively prioritise work ensuring that customer experience is maintained to a high level
  • Attend customer sites UK wide as and when required

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio/BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 6 Digital and Technology Solutions Professional Degree Apprenticeship.

What is the expected career progression after this apprenticeship?

This role offers long term opportunities to progress to a permanent position upon completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Team working, Customer service experience, Knowledge of Microsoft stack, Highly motivated, Excellent communicator, Enthusiastic, Willing to learn


GCSE or equivalent English (Grade A*-C/4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/4 or equivalent) Essential
Other UCAS points (Grade 104) Essential

Things to consider

• Regular team social events. • 25 days holiday per year plus bank holidays – increasing with service. • 5% employer pension contribution. • Death in Service cover. • BUPA private medical insurance. • Additional TES specific learning content • Annual pay reviews. • TES Branded uniform. • Driving licence and access to a car is desirable.

About the employer

Total Enterprise Solutions are a Microsoft Partner supporting charities and not-for-profit organisations with the implementation of Business Central and Dynamics 365 CRM. Between us we have over 1000 years of experience and we have a team of finance, charity and Microsoft experts and developers who have been helping Customers for over 20 years. We are experts at what we do, and we are proud to be the only UK Microsoft Dynamics partner dedicated solely to the charity and not-for-profit sector.


Total Enterprise Solutions


Grosvenor Court, Lea Hall Enterprise Park, Wheelhouse Road


WS15 1LH

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Training provider



Jack Taylor



Apprenticeship standard

Digital and technology solutions professional (integrated degree)

Level 6 (Degree with honours)

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