As a technical support employee, you’ll be responsible for monitoring and maintaining the computer systems and networks within the trust. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first level of response.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2023

Apprenticeship summary

  • Annual wage

    £9,884.16 to £19,506.24

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday / 9 am to 5 pm.

    Total hours per week: 36

  • Expected duration

    18 Months

  • Possible start date

    05 Jun 2023

  • Date posted

    02 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

· To provide IT support to Watergrove Trust and partner schools ensuring that targets and standards are met in accordance with the Teaching and Learning ethos.

· To deliver a positive, responsive and proactive service at all times.

· Endeavour to resolve all IT Support queries, if no permanent solution is available immediately provide a suitable workaround to ensure the organisation can continue to function.

· To ensure that all help desk calls are dealt with appropriately and escalated where necessary in accordance with policies and procedures set and in accordance with service level agreements as required by the Strategic IT Director.

· To provide and maintain computer equipment and peripherals to staff and students ensuring that maximum uptime is achieved.

· To provide disaster recovery support following routine code of good practice

· To support the IT Support Team in desktop and builds including safe recovery procedures.

· To support the IT Support Team in routine network monitoring using tools provided.

· To support with the configuration of new devices and maintenance of existing devices

· Undertake training as required and responsible for keeping abreast of any new developments and changes to technical guidelines.

· To advise the IT Service Manager of any problems that may affect the efficient running of the department both short and long term.

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3 Apprenticeship Standard:

Your training takes place away from your usual location of work and in one of NowSkills' city centre training venues. If this isn't convenient to you then NowSkills also provide live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you.

Upon successful completion, you will receive a certification of your Level 3 ICT apprenticeship standard.

What is the expected career progression after this apprenticeship?

After completion of the apprenticeship the apprentice will potentially have the opportunity to progress onto full-time IT positions within the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Presentation skills, Logical, Team working, Initiative


GCSE or equivalent English (Grade Level 4) Essential
GCSE or equivalent Maths (Grade Level 4) Essential

About the employer

In the 1930s, the Watergrove Reservoir was constructed to help provide clean, fresh water for the people of the North West. Nearly a century later, the Watergrove Trust has been formed to provide schooling of the highest quality for the region. Our mission then is to be ever “Providing more” to the communities we serve, to enable life in all its fullness.




Wardle Academy Birch Road



OL12 9RD

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2023