Business Support Apprentice STREAM NETWORKS LTD

Stream offers an excellent opportunity to gain experience in various departments. Therefore, this apprenticeship would suit someone with an all -round interest in business. You will be an integral part of the whole team, making a real difference by supporting your colleagues at their busiest times and in return will gain a broad skill set. Working across all functional areas including Service Delivery, Technical Support, Finance and Sales. Dealing with customer queries via telephone and email.

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Closing date: 09 Jun 2023

Apprenticeship summary

  • Annual wage

    £17,000.00

  • Working week

    Monday to Friday, 9.00am - 5.30pm.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Jul 2023

  • Date posted

    28 Apr 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000159068

  • Positions

    1 available

What will the apprentice be doing?

  • Working across all functional areas including Service Delivery, Technical Support, Finance and Sales
  • Dealing with customer queries via telephone and email
  • Liaising with suppliers
  • Raising service requests and orders on both internal and external systems
  • Quality checking internal data and making corrections where required
  • Supporting the Finance team e.g. invoicing
  • Other duties at the discretion of management

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The Apprentice will work towards the Business Administrator Level 3 Apprenticeship Standard
  • This will be delivered through training in the workplace, group training at our centre in Newbury 2 days a month and a 1-1 monthly training review meeting
  • Functional skills maths and English would be delivered at our training centre in Newbury if required

What is the expected career progression after this apprenticeship?

  • Stream will support and encourage personal development in specifc areas of interest on completion of the Apprenticeship

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Team working, Enthusiasm, Sense of Humour, Flexible, Adaptable

Qualifications

GCSE or equivalent English (Grade 4 /C) Desired
GCSE or equivalent maths (Grade 4 or C) Desired

Things to consider

Stream Networks are flexible on the start date over the summer where applicants are students who are currently sitting exams, if an applicant is available sooner this would also work for them.

About the employer

Founded in 2007 by Matt Shanahan, a telecommunications and cloud entrepreneur. Matt’s vision was to build a state of the art communications and cloud network designed specifically for business. The aim of the network was to deliver best in class network security, improve business resilience and provide a clear return on investment. This state of the art network, combined with an exceptional customer care focus, has seen the business thrive. Today, we are still just as passionate about our business and our network. Although we have grown in size, exceptional customer service still forms the very fabric of our business. Our business solutions encompass SD-WAN, MPLS & VPLS private networks, direct Internet access, IoT MOBILE solutions, along with cloud telephony, security and enterprise cloud computing. Stream Networks has a valuable range of knowledge and skills that enable us to both discuss strategy on the one hand, whilst being able to deliver rapid programs to manage change on the other. Whether it’s high-level discussions to outline new ways of communicating, or highly tangible deliverables, such as cost reduction, planning new ways of working, or proven ways to improve communication, Stream Networks can help transition your communication and business support platform to the brave new world of unified communications and ‘information everywhere’.

Employer

STREAM NETWORKS LTD

Address

2 RIVERSIDE HOUSE

MILL LANE

NEWBURY

RG14 5QS

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Training

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Contact

Rachel Eaves

rachel@wbtc-uk.com

07922 426414

Apprenticeship standard

Business administrator

Level 3 (A level)

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