IT Field Engineer Apprentice (Harsco Environmental) Harsco Environmental

You will be responsible for assisting with the installation, security, maintenance and support of all site hardware/software and peripherals including server, desktop, network, mobile equipment and telephony, working to our established system standards.

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Closing date: 19 Jun 2023

Apprenticeship summary

  • Annual wage


    Salary: National Minimum Wage for Age.

  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    28 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Carries out a range of defined tasks associated with operating, supporting and maintaining a secure and standard IT environment for the division. Conducts duties in accordance with the Enterprise IT standards and procedures and technical roadmap. 
  • Proactively manage and monitor the Harsco Environmental IT infrastructure and services at the Rotherham Office training in PTRG and backup monitoring.
  • Responds to incidents and requests from users, specialist or others and can deal effectively and efficiently with limited range of problems in a timely manner ensuring a swift and appropriate resolution training in basic ITIL and service desk management using Service Now help desk.
  • Ensures that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements for Service Level Agreements for Harsco Environmental. 
  • Take ownership for ensuring that new employee onboarding experience is seamless, ensuring hardware and access has been provisioned on day-one and user training on services has been performed training to be provided.
  • Review and maintain IT operations documentation including hardware/software applications, assets, support logs and other related information.
  • Adhere to SOX, GDPR and other security and compliance policies/procedures.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role could offer a permanent role upon completion of the apprenticeship depending on performance.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Problem solving skills, Customer focussed, Written communication skills, Self-starter, Trouble shooting skills, Self motivated attitude, Desire to learn, Good time keeping


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Understanding of Active Directory, network, cloud services such as Office 365, Server OS and basic IT architectures and principles Knowledge of ITIL and service management framework processes (desirable) Ability to work within a matrix model in a geographically disparate environment and as part of a global team.

About the employer

Harsco Environmental is the premier provider of material processing and environmental services to the global steel and metals industries. Our onsite mill services and resource recovery services offer sustainable solutions that maximize environmental benefit and return valuable raw material into production. We also have developed a range of by-products for specialized applications across industry, construction and agriculture, which utilize Harsco’s expertise in mineral materials.


Harsco Environmental


The Point , Bradmarsh Way


S60 1BW

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Training provider



Jack Taylor


Apprenticeship standard

Information communications technician

Level 3 (A level)

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