GOV.UK
IT Field Engineer Apprentice (Harsco Environmental) Harsco Environmental
You will be responsible for assisting with the installation, security, maintenance and support of all site hardware/software and peripherals including server, desktop, network, mobile equipment and telephony, working to our established system standards.
Closing date: 19 Jun 2023
Apprenticeship summary
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Annual wage
£10,296.00
Salary: National Minimum Wage for Age.
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Working week
Monday to Friday. Shifts to be confirmed.
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
26 Jun 2023
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Date posted
28 Apr 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000158935
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Positions
1 available
What will the apprentice be doing?
- Carries out a range of defined tasks associated with operating, supporting and maintaining a secure and standard IT environment for the division. Conducts duties in accordance with the Enterprise IT standards and procedures and technical roadmap.
- Proactively manage and monitor the Harsco Environmental IT infrastructure and services at the Rotherham Office training in PTRG and backup monitoring.
- Responds to incidents and requests from users, specialist or others and can deal effectively and efficiently with limited range of problems in a timely manner ensuring a swift and appropriate resolution training in basic ITIL and service desk management using Service Now help desk.
- Ensures that all tasks and procedures are carried out effectively and efficiently to agreed levels of service or specific requirements for Service Level Agreements for Harsco Environmental.
- Take ownership for ensuring that new employee onboarding experience is seamless, ensuring hardware and access has been provisioned on day-one and user training on services has been performed training to be provided.
- Review and maintain IT operations documentation including hardware/software applications, assets, support logs and other related information.
- Adhere to SOX, GDPR and other security and compliance policies/procedures.
What training will the apprentice take and what qualification will the apprentice get at the end?
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
What is the expected career progression after this apprenticeship?
The role could offer a permanent role upon completion of the apprenticeship depending on performance.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential
Things to consider
About the employer
Employer
Harsco Environmental
Address
The Point , Bradmarsh Way
Rotherham
S60 1BW
Training
Apprenticeship standard
Information communications technician
Level 3 (A level)
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