Business Administration Apprenticeship BULKTAINER LOGISTICS (EUROPE) LTD
Bulk Tainer Logistics are looking to take on a Business Administrator to work within their team. You will be the first point of contact for a defined list of customers. Handling order requests, queries and helping deliver excellent customer service. Ensuring accurate and timely recharge of additional costs.
Closing date: 26 Jun 2023
Apprenticeship summary
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Annual wage
£12,000.00
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Working week
Monday to Friday (exact hours to be confirmed)
Total hours per week: 37.5
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Expected duration
18 Months
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Possible start date
26 Jul 2023
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Date posted
27 Apr 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000158616
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Positions
1 available
What will the apprentice be doing?
- Handle customer order requests and provide accurate and timely information about services, lead times and costs
- Keep customers informed of any impact or changes to their orders as soon as possible and in the case of delays, provide alternative options and costs with the communication
- Ensure key events of the transports are communicated immediately such as load and delivery confirmations
- Through the creation of an order, ensure all the required details are captured in the system and communicate
key requirements to other internal departments to ensure all customer requests are met - Through the kickback report and review of the jobs after completion, review, advise the customer and recharge all applicable additional costs
- Review and monitor templates against completed orders to ensure all necessary instructions are available for
relevant parties - Monitor OTIF performance by customer and provide improvement plans to achieve consistent high score
- Any other ad hoc duties necessary
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 3 Business Administrator Apprenticeship Standard which includes:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
IT:
- Record and document production
- Decision making
- Interpersonal skills
- Communication
- Quality
- Planning and organisation
- Project management
- Relevant regulation
- Policies
- External environment factors
What is the expected career progression after this apprenticeship?
- Possibility of a full-time position upon the completion of the apprenticeship
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Desired
About the employer
Employer
BULKTAINER LOGISTICS (EUROPE) LTD
Address
Bulk Tainer Logistics Ltd
22 Ellerbeck Court
Stokesley Industrial Estate
TS9 5PT
Training
Training provider
ITEC NORTH EAST LIMITED
Apprenticeship standard
Business administrator
Level 3 (A level)
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