Technology Infrastructure Apprentice Bank of America

Are you looking to change career? Have you been out of the workplace for over 2 years? If you have a keen desire to learn and progress in the financial services industry but thought the opportunity had passed you by then our Career Transition Apprentice Programme might be for you.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2023

Apprenticeship summary

  • Annual wage

    £10,158.72 to £20,048.08

    Competitive salary, plus benefits

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday 9am to 5pm May require shift work

    Total hours per week: 37

  • Expected duration

    36 Months

  • Possible start date

    11 Sep 2023

  • Date posted

    27 Apr 2023

  • Apprenticeship level

    Level 6 (Degree with honours)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This is a great opportunity to join a world-renowned company and build a rewarding career in the North West. You will be joining an exceptional and supportive team, working alongside colleagues from around the globe. We promote diversity and inclusion and will give you access to ongoing training to help you develop and grow. We reward high performance and support colleagues in local community based voluntary activities. This all helps to make our company a great place to work.

Our Technology Analyst Apprenticeship program is designed to offer you a broad and exciting experience of work as a Technology Analyst, supporting your apprenticeship studies.  You will be placed within one of our Technology teams and can participate in the real delivery of technology solutions.

As a Technology Analyst Apprentice, your key tasks and responsibilities may include but are not limited to:

  • Delivering end user support through our Associate Help Desk and Desktop Support function
  • Managing infrastructure events and incidents through our Command Centre Operations function
  • Being responsible for deploying and supporting core infrastructure that underpins the daily operations of the entire bank – networks, servers, databases, storage & backup, desktop, telephony, electronic communications, data centres, and much more…
  • Partnering with platform teams and Business Technology Groups to code automations to improve processes
  • Designing and building mobile solutions to enable our employees to work effectively in geographically diverse locations
  • Being responsible for global incident management, problem management and change management processes

Essential and desired competencies

As the successful applicant, you will be able to:

  • Demonstrate evidence of self-learning and efforts to advance technical skills
  • Display passion for exploring a Technology career within financial services
  • Have a desire to further your knowledge of, infrastructure including servers, networks, storage, backups, databases, desktops, information security, programming, and communications
  • Demonstrate capacity for innovative thinking and strong problem solving
  • Display effective communication and interpersonal skills, and ability to interact with a variety of people
  • Demonstrates integrity and ethics by earning other’s trust and respect through consistent honesty and professionalism in all interactions 


  • English & mathematics GCSEs (or equivalent)
  • Been a resident of the UK for the past 3 years
  • Not in full-time education when starting the apprenticeship
  • Have the right to work and remain in the UK indefinitely
  • Spend at least 50% of your working hours in England over the duration of the apprenticeship
  • Have not completed a qualification or apprenticeship at the same level or higher which provided you with substantially the same skills or training as you would gain through this apprenticeship with Bank of America

What training will the apprentice take and what qualification will the apprentice get at the end?

We are currently looking for a motivated Apprentice to join our Chief Technology Organisation in Chester in a full-time role whilst studying the Level 6 Digital and Technology Solutions degree apprenticeship standard. 

What is the expected career progression after this apprenticeship?

A variety of career options within technology will be possible at the end of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental


GCSE or equivalent Maths (Grade 6) Essential

About the employer

The world of technology is evolving fast. Together, we can help shape it to be smarter, safer and more accessible. Here at Bank of America, we’re developing innovations in emerging fields like virtual reality, artificial intelligence and machine learning. Through our cutting-edge projects and prototypes, we help all kinds of businesses to access finance more safely, rapidly and globally than ever. And, we support our people while they make the world of technology better, too. Join us and we’ll help you shape your own world through opportunities to learn and grow. You’ll work in collaborative global teams with mentorship programs, employee networks and events to build friendships and support. As a valued member of our team with responsibilities from day one, we’ll ask that you take the time to understand our Code of Conduct and how we manage risk. We need all kinds of people, perspectives and skills, so if you’re as passionate as we are about changing the world of technology, this could be the opportunity for you. We care deeply about shaping the world of work to be an equal and inclusive one and that starts with our recruitment process. We know just how important and valuable it is to have a wide range of skills, backgrounds and experiences shaping our work and ideas. We welcome applicants from all backgrounds, and we’re proud to focus on attracting, retaining and developing diverse talent within Bank of America. Together, we aim to mirror the customers, clients and communities we serve. What if I need workplace adjustments? We’re committed to ensuring our online application process provides an equal employment opportunity to all job seekers. If you need a workplace adjustment to search for a job opening, need help completing your application or video interview, please email juniortalentemea@bofa.comand let us know. We’ll get back to you within two business days.


Bank of America


Amadeo Financial Center

Herons Way

Chester Business Park


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Training provider


Apprenticeship standard

Digital and technology solutions professional (integrated degree)

Level 6 (Degree with honours)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 May 2023