Business Administration Apprenticeship ANDREW PIPEWORK SERVICES LTD

Fantastic opportunity to join a most prestigious installation company. Your role will include answering calls and directing them effectively. Meet and greet visitors in the head office, offering to make refreshments accordingly. Occasional trips to the post office. All whilst gaining your level 3 Business Administration Apprenticeship.

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Closing date: 26 Jun 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday , 9am to 4.30pm 30 minutes lunch break.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    10 Jul 2023

  • Date posted

    02 May 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The purpose of this role is to be a key contact providing administrative support to the general office. The apprentice will be required to assist with the customer experience and provide administration assistance.

Key responsibilities:

  • Provide support that includes the recording of customer queries and/or contacting customers
  • Politely and professionally answer phone calls and direct them effectively taking messages where necessary and ensure these are passed to the relevant member of staff
  • Meet and greet visitors in the head office, offering and making refreshments accordingly
  • Assist with distribution of incoming and outgoing post on a daily basis (including weekly site post) and occasional trips to the post office for special/recorded items
  • Provide additional administration support to the general office
  • Filing
  • Scanning
  • Provide the highest level of customer service support to the business
  • Customer interactions within the role will cover a wide range of situations including telephone, post and email

Person specification:

  • Excellent customer service skills and a polite, professional, courteous and confident telephone manner with customers, suppliers and partners
  • Hardworking and responsible with a flexible approach
  • Good keyboard skills using and experience of using Microsoft systems
  • Ability to prioritise your own workload with excellent organisation skills
  • A team player to help with all tasks
  • Capable of using initiative
  • Strong communication skills
  • High attention to detail ensuring that all data is recorded accurately
  • At least a C/4, equivalent or above in your maths and English GCSEs

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administration Apprenticeship
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week

What is the expected career progression after this apprenticeship?

Possible full-time permanent position upon completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Presentation skills, Administrative skills, Initiative, Patience


GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential

About the employer

A most prestigious Installation and servicing company, who pride themselves on their service to their customers including, schools, universities, care homes, and factories. They are now looking for a Business Administration Apprentice to join their friendly team in Rothwell, Northamptonshire.







NN14 6HZ

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Training provider



Sophie Charalambous

Apprenticeship standard

Business administrator

Level 3 (A level)

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