Customer Service and Admin Apprentice Edmundson Electrical

We are looking for an enthusiastic and motivated person to join our team as a Customer Service and Admin Apprentice. If you are looking for a role which offers high satisfaction as well as the opportunity to develop your skills and experience this could be the perfect job for you.

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Closing date: 16 Jun 2023

Apprenticeship summary

  • Annual wage


    £12,688 - £24,960 per year

  • Working week

    Monday - Friday, 8.00am - 5.00pm with an hour for lunch.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    20 Jun 2023

  • Date posted

    27 Apr 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

If you are wondering “What is the next step towards a career?” working for Edmundson Electrical Limited could be the answer. We serve the country from over 250 locations, each carrying a comprehensive stock and run by friendly, experienced, and highly motivated staff.

All branches are managed by entrepreneurial-minded people who enjoy working with full operational freedom and sharing in the rewards of their success.

Our busy Edmundson branch is looking for a highly motivated apprentice to join their branch team. An efficient, well organised trade counter and customer support service are pivotal for ensuring we provide the exceptional customer service our clients know us for.

After full training, your responsibilities will include but not limited to:

  • Sales Calls to customers
  • Dealing with enquiries over the phone
  • Liaising with customers and suppliers at the Trade Counter, serving customers and getting payments
  • Answering the phone to customers, suppliers and other branches
  • Basic admin, processing orders, emails, photocopying
  • Logging information on data management spreadsheet

This is an exciting progression role where you can move into all the other areas of the business. As an Apprentice, EDA Apprenticeships Plus will employ the successful candidate on behalf of the branch.

If you are looking for a job and qualifications that will provide you with a valuable foundation for your future and excellent career prospects, then this is the role for you.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Level 2/3 functional skills in maths and English if needed
  • Training delivered at the workplace and online

What is the expected career progression after this apprenticeship?

  • For the right candidate, a full-time permanent position may be available on the successful completion of the apprenticeship programme
  • There are also progression opportunities for further Apprenticeships and Training within different areas of the business, such as Warehouse, Manager, Admin, Sales rep

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Logical, Team working, Listening, Accuracy, Self motivated, Enthusiasm for learning, A good work ethic


GCSE or equivalent English (Grade 5) Essential
GCSE or equivalent Maths (Grade 5) Essential

About the employer

EDA learning and development will employ you on behalf of this employer. We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.


Edmundson Electrical


Edmundson Electrical

Birchin way

DN31 2SQ


Michelle McCutcheon


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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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