Apprentice Receptionist/Administrator Riversley Road Surgery

An exciting opportunity has arisen to join our friendly, supportive and long established GP practice in Nuneaton. As a member of our GP Surgery the successful apprentice will help deliver admin and reception services in order to support high standards of patient care. Preparing prescriptions for GP’s to sign electronically. Dealing with emails from both patients and external organisations. Working with the rest of the practice team to give the best service.

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Closing date: 31 May 2023

Apprenticeship summary

  • Annual wage

    £8,785.92 to £17,338.88

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday: 10.30am – 3.00pm Tuesday: 8.00am – 6.30pm Wednesday: Self directed learning Thursday: 8.00am – 6.30pm Friday: 8.00am – 5.00pm

    Total hours per week: 32

  • Expected duration

    18 Months

  • Possible start date

    21 Jun 2023

  • Date posted

    26 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering the telephone dealing with enquiries and booking appointments, these may be face to face or for GP telephone triage calls
  • Making entries into patient records in a clear concise and chronological order
  • Preparing prescriptions for GP’s to sign electronically
  • Dealing with emails from both patients and external organisations
  • Working with the rest of the practice team to give the best service to our patient population and visitors to the practice  

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administrator Standard (delivered within the workplace)
  • Option to include Diploma in Business Administration (delivered through online workshops once a fortnight)
  • Functional skills in maths and English up to Level 2 (if required)

What is the expected career progression after this apprenticeship?

  • Potential for full-time position if available on completion

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Analytical skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent Maths & English (Grade D/3) Essential

Things to consider

Learner must be willing to commit to the practice and the specifics associated with this course. The learner will be integrated within the team and learn all processes associated with the role, enabling them to understand how general practice works and how we engage with both patients , visitors and outside organisations. Our office space is located on the first floor and unfortunately we do not have a lift, we can make slight adjustments in the workplace, should the need arise.

About the employer

Riversley Road Surgery is situated within close walking distance to Nuneaton town centre. Our friendly team consists of 4 GP partners, a Practice Manager & Deputy PM, two practice nurses and an administrative team. We are a training practice which means that we have junior doctors who are training to become GP’s. We have a practice list size of almost 6500 patients, the practice population is very diverse. We have very high standards of care and communication, this is reflected in reviews we receive.


Riversley Road Surgery





CV11 5QT

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

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