IT Support Technician Apprentice (Level 3) CUSTARD TECHNICAL SERVICES LTD
Remit Training is recruiting on behalf of our client Custard IT, a team made up of friendly and reliable tech support professionals whose focus is always based on the customer experience and providing excellent service. Due to continuous expansion, they're recruiting a number of IT Support Apprentices!
Closing date: 09 Jun 2023
Apprenticeship summary
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Annual wage
£10,982.40
Salary is Apprentice National Minimum with a view to increasing after the first 12 months
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday 08:30 to 17:00
Total hours per week: 40
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Expected duration
18 Months
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Possible start date
12 Jun 2023
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Date posted
26 Apr 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000157910
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Positions
3 available
What will the apprentice be doing?
- Work with users to resolve IT faults and requests within agreed timescales.
- Create, maintain and remove user accounts from IT systems.
- Install, commission and test new equipment.
- Carry out system checks.
- Answer IT Helpdesk calls and provide first-line assistance.
- Work with users to resolve outstanding faults.
- Ensure that all helpdesk calls are actioned within agreed service levels.
- Record all call details on the ticket platform.
What training will the apprentice take and what qualification will the apprentice get at the end?
The apprentice, upon successfully completing their apprenticeship, will come out with a Level 3 qualification as an IT Support Technician. The apprentice will take six hours a week outside of their work to complete any learning they need to do, which will be done directly from the workplace.
What is the expected career progression after this apprenticeship?
Progression from this apprenticeship could be to a level
4 IT-related apprenticeships such as, Network Engineer,
Software Developer or Cyber Security Technician.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Mathematics (Grade C/4) Desired
About the employer
Employer
CUSTARD TECHNICAL SERVICES LTD
https://www.custardgroup.co.uk/
Address
HEXGREAVE HALL ESTATE
GOLDCREST LODGE
UPPER HEXGREAVE
NG22 8LS
Training
Apprenticeship standard
Information communications technician
Level 3 (A level)
Before you apply
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