IT Support Technician Apprentice (Level 3) CUSTARD TECHNICAL SERVICES LTD

Remit Training is recruiting on behalf of our client Custard IT, a team made up of friendly and reliable tech support professionals whose focus is always based on the customer experience and providing excellent service. Due to continuous expansion, they're recruiting a number of IT Support Apprentices!

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Closing date: 09 Jun 2023

Apprenticeship summary

  • Annual wage


    Salary is Apprentice National Minimum with a view to increasing after the first 12 months

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 08:30 to 17:00

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    26 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    3 available

What will the apprentice be doing?

  • Work with users to resolve IT faults and requests within agreed timescales.
  • Create, maintain and remove user accounts from IT systems.
  • Install, commission and test new equipment.
  • Carry out system checks.
  • Answer IT Helpdesk calls and provide first-line assistance.
  • Work with users to resolve outstanding faults.
  • Ensure that all helpdesk calls are actioned within agreed service levels.
  • Record all call details on the ticket platform.

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice, upon successfully completing their apprenticeship, will come out with a Level 3 qualification as an IT Support Technician. The apprentice will take six hours a week outside of their work to complete any learning they need to do, which will be done directly from the workplace. 

What is the expected career progression after this apprenticeship?

Progression from this apprenticeship could be to a level
4 IT-related apprenticeships such as, Network Engineer,
Software Developer or Cyber Security Technician.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Analytical skills, Team working, Positivity, Proactive, Listening skills


GCSE or equivalent English Language (Grade C/4) Desired
GCSE or equivalent Mathematics (Grade C/4) Desired

About the employer

Custard Technical Services offer market-leading IT support solutions to the UK and to international partners, all from our state-of-the-art headquarters in Nottingham and London. Our in-house technical team is specially trained experts that will deliver you a reliable and highly responsive service. For over two decades, we have helped our customers become more dynamic, productive, secure and future-proof, through innovative IT solutions for business problems. Whether your company needs help with IT infrastructure, flexible and reliable hardware or expert technical consultancy – We offer tailor-made IT support solutions to help your business continue to grow and thrive in this modern world. Our comprehensive range of IT solutions includes everything from IT consultation, managed services, disaster recovery planning, IT security (including Barracuda), and backup solutions through to bespoke HaaS installation and ongoing software and hardware support and maintenance.







NG22 8LS

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Training provider



Harry Lane


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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