IT Service Team Apprentice THE ALDENHAM FOUNDATION

An ICT apprenticeship is a tried and tested route to an exciting professional career in IT. You will get the opportunity to learn whilst earning a wage, and gain vital IT skills and qualifications that are industry-recognised at the same time. You will be delivering excellent 1st line technical support to Aldenham Foundation Staff. To assist in the support and maintenance of the school’s computer network.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Jul 2023

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday to Friday 8.30am-5pm

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    24 Jul 2023

  • Date posted

    27 Apr 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000157908

  • Positions

    1 available

What will the apprentice be doing?

Job Purpose:

The key function of the role is to assist in delivering excellent 1st Line technical support to Aldenham Foundation staff

Key Tasks:

 

  • To work with the IT team on the daily monitoring of the IT help desk and provision of technical and IT support in the resolving of service desk tickets
  • Maintain a high degree of customer service when responding to support issues and ensure issues are resolved effectively and promptly
  • Escalation of more complex issues to relevant support team member
  • Assistance with hardware and software installations, planned upgrades and maintenance in line defined procedures
  • Provide other ad-hoc IT support and training to Aldenham Foundation staff as required

Person Specification:

Skills, Knowledge & Experience:

  • Good communication skills, with the ability to interact effectively with staff and members of the school community
  • Team player with the ability to manage their time efficiently and prioritise technical issues to ensure a prompt closure
  • Flexible approach and ability to work well on their own initiative
  • A-C GCSE or equivalent Maths and English 
  • Keen interest in IT and keeping abreast of latest developments in technology
  • Good knowledge of Microsoft Products, IT Hardware and software
  • Ability to learn quickly and apply that learning in the workplace
  • Willingness to work flexibly, encompassing both academic & work environments
  • A strong drive to understand the occupational values of your chosen pathway, make improvements and solve problems
  • Willingness to work hard with enthusiasm
  • Able to communicate and work effectively with a range of people
  • Demonstration of leadership abilities in personal achievements

 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • ICT Level 3 - Information Communications Technician Qualification
  • Training typically takes place 1 day a week on our flexible, remote learning course with fully qualified tutors, and the additional benefit of a work coach to help ensure successful completion of the apprenticeship
  • You will be supported by Aldenham Foundation in the 20% off the job hours, required as part of this apprenticeship

What is the expected career progression after this apprenticeship?

  • We are looking to offer full time employment upon successful completion of the apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade C/4+) Essential
GCSE or equivalent Maths (Grade C/4+) Essential

Things to consider

Candidates should note that all appointments are subject to a satisfactory medical disclosure, a routine check with the Disclosure and Barring Service and such other pre- employment checks as the School are required to complete. The site is not served by public transport and the candidate must have his/her own transport; free parking will be provided.

About the employer

Aldenham School offers outstanding Boarding / Day options for boys and girls in a caring community. Set in a beautiful site of 110 acres of green belt land within the M25 and close to the main London airports. Pupils enjoy an excellent all round education with room to express their individuality. Academic and social activities are given equal importance for the development of valuable life skills.

Employer

THE ALDENHAM FOUNDATION

Address

Aldenham School Aldenham Road Elstree

Borehamwood

WD6 3AJ

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Training

Training provider

SOLVEWAY LIMITED

Contact

Timur

timurerdodu@solveway.co.uk

01438340121

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 10 Jul 2023