IT Service Team Apprentice THE ALDENHAM FOUNDATION
An ICT apprenticeship is a tried and tested route to an exciting professional career in IT. You will get the opportunity to learn whilst earning a wage, and gain vital IT skills and qualifications that are industry-recognised at the same time. You will be delivering excellent 1st line technical support to Aldenham Foundation Staff. To assist in the support and maintenance of the school’s computer network.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Jul 2023
Apprenticeship summary
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Annual wage
£14,000.00
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Working week
Monday to Friday 8.30am-5pm
Total hours per week: 40
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Expected duration
18 Months
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Possible start date
24 Jul 2023
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Date posted
27 Apr 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000157908
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Positions
1 available
What will the apprentice be doing?
Job Purpose:
The key function of the role is to assist in delivering excellent 1st Line technical support to Aldenham Foundation staff
Key Tasks:
- To work with the IT team on the daily monitoring of the IT help desk and provision of technical and IT support in the resolving of service desk tickets
- Maintain a high degree of customer service when responding to support issues and ensure issues are resolved effectively and promptly
- Escalation of more complex issues to relevant support team member
- Assistance with hardware and software installations, planned upgrades and maintenance in line defined procedures
- Provide other ad-hoc IT support and training to Aldenham Foundation staff as required
Person Specification:
Skills, Knowledge & Experience:
- Good communication skills, with the ability to interact effectively with staff and members of the school community
- Team player with the ability to manage their time efficiently and prioritise technical issues to ensure a prompt closure
- Flexible approach and ability to work well on their own initiative
- A-C GCSE or equivalent Maths and English
- Keen interest in IT and keeping abreast of latest developments in technology
- Good knowledge of Microsoft Products, IT Hardware and software
- Ability to learn quickly and apply that learning in the workplace
- Willingness to work flexibly, encompassing both academic & work environments
- A strong drive to understand the occupational values of your chosen pathway, make improvements and solve problems
- Willingness to work hard with enthusiasm
- Able to communicate and work effectively with a range of people
- Demonstration of leadership abilities in personal achievements
What training will the apprentice take and what qualification will the apprentice get at the end?
- ICT Level 3 - Information Communications Technician Qualification
- Training typically takes place 1 day a week on our flexible, remote learning course with fully qualified tutors, and the additional benefit of a work coach to help ensure successful completion of the apprenticeship
- You will be supported by Aldenham Foundation in the 20% off the job hours, required as part of this apprenticeship
What is the expected career progression after this apprenticeship?
- We are looking to offer full time employment upon successful completion of the apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade C/4+) Essential
Things to consider
About the employer
Employer
THE ALDENHAM FOUNDATION
https://www.aldenhamfoundation.com/
Address
Aldenham School Aldenham Road Elstree
Borehamwood
WD6 3AJ
Training
Apprenticeship standard
Information communications technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 10 Jul 2023