IT Support Technician Apprentice (Level 3) YO TELECOM LIMITED
Are you confident and ambitious and looking to kickstart a career in the IT sector? Here at Remit, we're currently hiring on behalf of Yo Telecom Ltd for an IT Support Apprentice looking to earn a Level 3 qualification whilst earning a salary. Yo Telecom is a telephone solutions company currently based in Southampton. Sound exciting? Apply now!
Closing date: 09 Jun 2023
After the first 12 months of the Apprenticeship, the Apprentice will then receive the national minimum wage for their age.
Monday to Friday 9:00-17:00. No evenings or weekends.
Total hours per week: 37.5
Possible start date
12 Jun 2023
26 Apr 2023
Level 3 (A level)
What will the apprentice be doing?
- Providing in-house support for our Yo colleagues
- Helping manage internal systems and equipment
- Providing remote support for our customers
- Working through tickets on our Salesforce CRM system
- Answering inbound support calls
- Troubleshooting, fixing and maintaining Phone, Internet and IT systems
- Providing excellent customer service
- Working with SLAs
What training will the apprentice take and what qualification will the apprentice get at the end?
The apprentice, upon successfully completing their apprenticeship, will come out with a Level 3 qualification as an IT Support Apprenticeship. The apprentice will take six hours a week outside of their work to complete any learning they need to do, which will be done directly from the workplace.
What is the expected career progression after this apprenticeship?
Progression from this apprenticeship could be into a level 4 IT-related apprenticeship such as Network Engineer, Software Developer or Cyber Security Technician.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Mathematics (Grade C/4) Desired
Things to consider
About the employer
YO TELECOM LIMITED
1-2 MELBOURNE STREET
REMIT GROUP LIMITED
0115 975 9550
Information communications technician
Level 3 (A level)
Before you apply
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