Complaints Handling Support Administration Apprentice Right Legal Group Ltd.

This is a new training position within a fast-paced risk and compliance office, specifically working within the complaint handling team to support the future Customer Excellence as we grow. Here you will be overseeing, handling and recording complaints, seeing them through each stage.

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Closing date: 20 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 9am - 5pm, shifts TBC.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    21 Jun 2023

  • Date posted

    26 Apr 2023

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Taking responsibility for day to day oversight of complaints handling inbox
  • Filing emails to subfolders, creating email sub-folders, categorising client sub-folders throughout the day
  • Sending complaint acknowledgements to clients
  • Creating server folders and ensuring all documents are saved to the correct folder
  • Ensuring each complaint is logged to the database for link purposes
  • Moving server complaint folders through the stages
  • Logging a complaint ref number to all complaints and log to the current manual spreadsheets
  • Embracing and applying then new complaints process as it emerges
  • Locating complaint folders and drafting complaint responses
  • Answering emails, taking and making calls
  • Collating monthly complaints handling figures
  • Assisting the risk and compliance officer and complaints team on complaints
  • Create and maintain diaries
  • Attend complaint review meetings as necessary
  • Engage in training

What training will the apprentice take and what qualification will the apprentice get at the end?

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.

You will be expected to work towards the Business Administrator Level 3 Apprenticeship standard, with support from your employer and the Chesterfield College Group.

As part of your apprenticeship, and dependent on your prior attainment, you may be required to complete maths and English Functional Skills which is an integral part of your apprenticeship.

Upon successful completion you will be awarded additional certificates of recognition for these qualifications.

What is the expected career progression after this apprenticeship?

As a rapidly growing business venture, we are looking for candidates that wish to grow with the company, share ideas and inspire others.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Patience


GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

Things to consider

This is an office based role Free onsite parking is available

About the employer

Right Legal Group is disrupting the Private Client sector of law. We exist to be the market leaders in inheritance preservation, dedicated to giving our clients the opportunity to leave behind not only their financial but also their emotional legacy. We operate in a high challenge, high support environment to ensure we work together effectively to provide the highest standard in our client service again and again.


Right Legal Group Ltd.





DE21 6BF

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Training provider



Olivia Roberts


Apprenticeship standard

Business administrator

Level 3 (A level)

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