Receptionist Apprentice BELFORD MEDICAL CENTRE

We are looking for a motivated individual to come and join our team. They must be well presented, eager to learn and prepared to work within our team. Our Practice is a rural GP surgery in North Northumberland with a main site in Belford and a Branch Site in Seahouses. You will welcome patients and book them in whilst conducting any relevant tasks.

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Closing date: 29 Sep 2023

Apprenticeship summary

  • Annual wage


    Initial wage £5.28 will be reviewed ¼ly during training.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    We are looking for a full-time member of staff Monday to Friday hours to be agreed at interview. ½ hr lunch breaks

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    02 Oct 2023

  • Date posted

    25 Apr 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Daily responsibilities will be:

  • First contact for patients at the surgery
  • Making appointments
  • Taking prescription requests
  • Dealing with patient's requests
  • Filing data into patients notes
  • Contacting patients with appointments for annual checks blood appointments.
  • Scanning hospital letters

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full Customer Service Practitioner level 2 Standard
  • 100% of training is delivered in the workplace.

What is the expected career progression after this apprenticeship?

  • Possibility of full-time employment upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 9-4 or A*-C) Essential
GCSE or equivalent Maths (Grade 9-4 or A*-C) Essential

About the employer

We are a doctors surgery, which provides medical services to registered patients. We are located in North Northumberland with our main surgery at Belford located just of the main A1, we also have a branch surgery at Seahouses which is 9 miles to the east of Belford on the coast.







NE70 7ER

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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