Level 2 Customer Service Apprenticeship at East Quay Medical Centre, Bridgwater EAST QUAY MEDICAL CENTRE

Our Customer Service Apprenticeships will be part of our Medical Reception team. This role is the front line of all our services - booking appointments, answering calls and ordering prescriptions - and so is an essential role as the experience of all who contact us depends on this team.

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Closing date: 05 Jun 2023

Apprenticeship summary

  • Annual wage

    £8,236.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    We can flex for individual needs, but the hours are between 8am-6.30pm each day. Our aim is that we create set hours each week according to the successful candidate's preference and the needs of the team.

    Total hours per week: 30.0

  • Expected duration

    15 Months

  • Possible start date

    12 Jun 2023

  • Date posted

    21 Apr 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000156845

  • Positions

    2 available

What will the apprentice be doing?

Our Customer Service Apprenticeships will be part of our Medical Reception team. This role is the front line of all our services, and so is an essential role as the experience of all who contact us depends on this team. The team manage all calls on the main line and the prescription line – this is 500-600 calls per day. The team also greet and help all who attend in person. The duties include:

  • Booking appointments
  • Ordering prescriptions
  • Requesting and processing home visits
  • Supporting patients with online accounts
  • Taking calls from other healthcare professionals, ordering ambulances etc.
  • The day is very busy and has a wide variety.
  • This role may be closed early if enough applications are received.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 apprenticeship standard
Functional Skills in English and maths if required
End Point Assessment: Presentation; Practical Observation; Professional Discussion

Eligibility to join the Institute of Customer Service as an Individual member at Professional level upon completion.

What is the expected career progression after this apprenticeship?

We aim to develop our Apprentices to become integral to the team and become permanent employees after their placement – often this can be during their placement where the candidate enjoys the role, performs the role well, and fits well into the team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English and/or maths (Grade A*-C/9-4) Desired

Things to consider

Please consider how you will travel to the place of work, particularly if you rely on public transport. Please also consider the 8am start and 6.30pm finish as we do need these hours covered (although individuals do not usually cover the early AND late on the same day).

About the employer

We are a large medical centre in Bridgwater, who provide primary care to our patient population (17000 patients). We have a large team, 70 members of staff, from GPs, Nurses, HCAs, Medical Receptionists, Medical Secretaries, Administrators, Financial Administrators and Facilities Staff.

Employer

EAST QUAY MEDICAL CENTRE

Address

EAST QUAY

BRIDGWATER

TA6 4GP

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Training

Training provider

SOMERSET SKILLS & LEARNING CIC

Contact

Philippa Bancroft

pbancroft@sslcic.co.uk

07917 923622

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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