Level 2 Customer Service Apprenticeship at East Quay Medical Centre, Bridgwater EAST QUAY MEDICAL CENTRE
Our Customer Service Apprenticeships will be part of our Medical Reception team. This role is the front line of all our services - booking appointments, answering calls and ordering prescriptions - and so is an essential role as the experience of all who contact us depends on this team.
Closing date: 05 Jun 2023
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
We can flex for individual needs, but the hours are between 8am-6.30pm each day. Our aim is that we create set hours each week according to the successful candidate's preference and the needs of the team.
Total hours per week: 30.0
Possible start date
12 Jun 2023
21 Apr 2023
Level 2 (GCSE)
What will the apprentice be doing?
Our Customer Service Apprenticeships will be part of our Medical Reception team. This role is the front line of all our services, and so is an essential role as the experience of all who contact us depends on this team. The team manage all calls on the main line and the prescription line – this is 500-600 calls per day. The team also greet and help all who attend in person. The duties include:
- Booking appointments
- Ordering prescriptions
- Requesting and processing home visits
- Supporting patients with online accounts
- Taking calls from other healthcare professionals, ordering ambulances etc.
- The day is very busy and has a wide variety.
- This role may be closed early if enough applications are received.
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner Level 2 apprenticeship standard
Functional Skills in English and maths if required
End Point Assessment: Presentation; Practical Observation; Professional Discussion
Eligibility to join the Institute of Customer Service as an Individual member at Professional level upon completion.
What is the expected career progression after this apprenticeship?
We aim to develop our Apprentices to become integral to the team and become permanent employees after their placement – often this can be during their placement where the candidate enjoys the role, performs the role well, and fits well into the team.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
EAST QUAY MEDICAL CENTRE
SOMERSET SKILLS & LEARNING CIC
Customer service practitioner
Level 2 (GCSE)
Before you apply
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