Apprentice IT Support Technician XUPER LTD
Are you looking to secure a career in IT studying through an Information Communications Technician level 3 apprenticeship? Are you a problem solver and have a keen eye for detail? If this is you read on, as an exciting opportunity has arisen for a tech savvy individual to join a global IT Managed Service Provider based on Pride Park in Derby!
Closing date: 15 Jun 2023
Apprenticeship summary
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Annual wage
£12,000.00
Salary up to £14,000 depending on experience
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Working week
Monday - Friday, 9.00am - 5.00pm
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
22 Jun 2023
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Date posted
20 Apr 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000156380
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Positions
1 available
What will the apprentice be doing?
- Acting as 1st Line Support Technician on the Service Desk
- Working as part of the larger service desk team to complete tasks
- Answering the phone to customers
- Logging calls into Service Desk Ticket System
- Looking at Resolving 1st Line Queries
- Providing remote access support through using TeamViewer etc
- Assisting with network faults; LAN, WAN, VPN’s
- Migrating Office 365 to the cloud
- Updating company database
- Providing server maintenance and support to external/internal clients/colleagues
What training will the apprentice take and what qualification will the apprentice get at the end?
- Level 3 Information Communications Technician Apprenticeship Standard
- Apprenticeship training will be delivered in a classroom environment, from the EMA Derby Hub on Siddals Road, Derby.
- You will have access to modern, high performance machines, in addition to having the opportunity to explore computer hardware with expert tutors and instructors
The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:
- IT Support Technician
- Network Technician
- Digital Communications Technician
The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment.
What is the expected career progression after this apprenticeship?
- The opportunity to progress into a full-time IT 1st Line Support role upon completion of the apprenticeship
- The potential to progress onto an IT level 4 apprenticeship upon completion of level 3
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
XUPER LTD
Address
MALLARD HOUSE
STANIER WAY
WYVERN BUSINESS PARK
DE21 6BF
Training
Apprenticeship standard
Information communications technician
Level 3 (A level)
Before you apply
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