Apprenticeship Medical Receptionist / Administrator MOUNT PLEASANT HEALTH CENTRE
The apprentice will welcome patients and deal with incoming calls and emails and act upon them accordingly, booking appointments; act on tasks, process all telephone requests, general administration, other duties as and when requested. Business Admin level 3 Apprenticeship training provided by PMA Ltd and on the job training.
Closing date: today
Apprenticeship summary
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Annual wage
£10,296.00
The salary will be agreed upon appointment
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Our Operating hours are Monday to Friday, 08:30 to 18:00.
Total hours per week: 37.5
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Expected duration
24 Months
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Possible start date
06 Jun 2023
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Date posted
24 Apr 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000156351
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Positions
2 available
What will the apprentice be doing?
The role of a medical receptionist/administrator is the face of the practice to patients and other visitors. we are looking for an apprentice who is friendly, presentable and willing to contribute as a team player to the smooth running of the practice.
Duties will include identifying patients' problems and bringing them to the attentions of the correct clinician, they will welcome patients and deal with incoming calls and emails and act upon them accordingly, booking appointments, act on tasks requested by other members of the practice team; process all telephone requests in a courteous, pleasant and professional manner; general administration, other duties as and when requested.
List of Job responsibilities;
- Answering phone calls in a timely manner
- eConsultation
- Handling patients’ emails
- Processing appointments
- Signposting patients to appropriated healthcare services
- Processing repeated prescriptions
- Front desk duties and receiving patients
- Registration on new patients
- Scanning
- Accurately record and update patients’ data
- Deal with general enquiries
- General reception duties
- Assist with cancelling and rescheduling appointments as required
- Updating the computerised appointments system as required
- Liaising with local hospitals, pharmacies and other health care professionals as required
- Ensure confidentiality of all records
What training will the apprentice take and what qualification will the apprentice get at the end?
Business Admin level 3 Apprenticeship; training in the workplace provided by PMA Ltd.
You will have on the job training within the organisation and have an assigned assessor who will provide you with additional training sessions and assessments to gain the business administrator qualification.
What is the expected career progression after this apprenticeship?
Career progression within the company or primary care network
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 3 to 9) Desired
About the employer
Employer
MOUNT PLEASANT HEALTH CENTRE
https://www.mountpleasanthealthcentre.co.uk/
Address
MOUNT PLEASANT ROAD
EXETER
EX4 7BW
Training
Training provider
PMA LTD
Apprenticeship standard
Business administrator
Level 3 (A level)
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