Property and Lettings Apprentice Administrator OCEAN RESIDENTIAL LTD

We are looking for a new Admin Apprentice to join our Team. Supporting and engaging with different parts of the organisation with internal or external customers. The role will include dealing with clients, filing, answering calls and making calls and various administrative duties.

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Closing date: 23 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,296.00

  • Working week

    Days and shifts to be confirmed at Interview stage. May be required to work on a Saturday.

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    26 Jun 2023

  • Date posted

    24 Apr 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000156224

  • Positions

    1 available

What will the apprentice be doing?

As an Apprentice Administrator you will support our sales and lettings  team. You will serve as a first point of contact for customers, supporting with queries. Ultimately, you'll contribute to the delivery of high quality customer service to our clients. 

Administration tasks as follows:

  • Advising clients about the letting process and rents
  • Registering applicants
  • Meet and greet customers
  • Organise viewings and updating diaries
  • Feedback to Landlords/Tenants/Applicants via telephone or email
  • General admin duties
  • Customer service
  • Dealing with queries/enquiries
  • Managing files
  • Sending emails/letters
  • Sales/marketing including social media
  • Tenant/property administration management
  • Property research
  • Answering the telephone/taking accurate messages
  • Data entry
  • Taking payments
  • Tenant referencing
  • Compliance
  • Inspections and inventory reports
  • Sending property lists
  • Manage diaries

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full on-the-job and off-the-Job training will be delivered supported by our Training Provider - Davidson Training UK Ltd
  • All training will be carried out within the workplace during working hours
  • Business Administrator Apprenticeship Standard Level 3
    Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
  • Full training will be given leading to a recognised Business Administrator Apprenticeship Standard

What is the expected career progression after this apprenticeship?

Progression to a full time position within the organisation upon successful completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Creative, Good telephone manner, Enthusiastic, Punctual, Driving Licence desired

Qualifications

GCSE or equivalent English (Grade 4-9 or A*-C) Desired
GCSE or equivalent Maths (Grade 4-9 or A*-C) Desired

Things to consider

You will be required to know how to manage the relationship with the customer and the importance of written/verbal/non-verbal communication. We are looking for an individual that wants to do well. You will be mentored ongoing, be sharp and give our clients a positive customer experience. Someone that knows the local area will be an advantage when liaising with our clients.

About the employer

Ocean Residential are situated in Westcliff on Sea, perfectly located to cover all surrounding areas from Shoeburyness in the East through to Benfleet in the West. We operate a highly efficient office, with experienced, trained and motivated staff able to deal with all aspects of Buying, Selling or Letting your property.

Employer

OCEAN RESIDENTIAL LTD

Address

116 HAMLET COURT ROAD

WESTCLIFF ON SEA

SS0 7LP

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Training

Training provider

DAVIDSON TRAINING UK LIMITED

Contact

Gemma Barr

gemmabarr@davidsontraining.com

07399586723

Apprenticeship standard

Business administrator

Level 3 (A level)

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