Customer Services Representative apprentice MONEYCORP SHARED SERVICES LIMITED
You will be our customers’ first point of contact, providing expert service for all queries relating to their account and their transactions. You will ensure queries are resolved efficiently and that customers have a positive experience in all interaction with us becoming advocates of moneycorp.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: today
Apprenticeship summary
-
Annual wage
£26,000.00
-
Working week
Monday to Friday 8:30am - 5:30pm
Total hours per week: 40
-
Expected duration
12 Months
-
Possible start date
01 Jun 2023
-
Date posted
19 Apr 2023
-
Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000155859
-
Positions
1 available
What will the apprentice be doing?
- The first point of contact for all customer queries through our various support channels, resolving them by using your initiative as opposed to reading from a script
- Collaborating with colleagues across departments to fix problems that are just too tough for one person to crack
- Speaking positively and enthusiastically about the company and its products and services
- Ensuring that a professional company and brand image is provided at all times to customers and colleagues
- Ensuring all original documentation received is recorded, scanned and archived.
- Complying with our policies and procedures at all times.
Diving into our payments/client database, to discover whether or not we’re meeting the needs of our customers - Handling and reporting our -hopefully very few- complaints
What training will the apprentice take and what qualification will the apprentice get at the end?
- Data technician Level 3 qualification
- Tower Court, Courtaulds Way, Coventry, CV6 5QT
- Block release training
What is the expected career progression after this apprenticeship?
- Business associate
- HR analyst
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 4) Essential
About the employer
Employer
MONEYCORP SHARED SERVICES LIMITED
Address
Tower Court
Courtaulds Way
CV6 5QT
Training
Apprenticeship standard
Data technician
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: today