Customer Services Representative apprentice MONEYCORP SHARED SERVICES LIMITED

You will be our customers’ first point of contact, providing expert service for all queries relating to their account and their transactions. You will ensure queries are resolved efficiently and that customers have a positive experience in all interaction with us becoming advocates of moneycorp.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage

    £26,000.00

  • Working week

    Monday to Friday 8:30am - 5:30pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    01 Jun 2023

  • Date posted

    19 Apr 2023

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000155859

  • Positions

    1 available

What will the apprentice be doing?

  • The first point of contact for all customer queries through our various support channels, resolving them by using your initiative as opposed to reading from a script
  • Collaborating with colleagues across departments to fix problems that are just too tough for one person to crack
  • Speaking positively and enthusiastically about the company and its products and services
  • Ensuring that a professional company and brand image is provided at all times to customers and colleagues
  • Ensuring all original documentation received is recorded, scanned and archived.
  • Complying with our policies and procedures at all times.
    Diving into our payments/client database, to discover whether or not we’re meeting the needs of our customers
  • Handling and reporting our -hopefully very few- complaints

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Data technician Level 3 qualification
  • Tower Court, Courtaulds Way, Coventry, CV6 5QT
  • Block release training

What is the expected career progression after this apprenticeship?

  • Business associate 
  • HR analyst

Requirements and prospects

Desired skills and personal qualities

Organisation skills, Team working, learning

Qualifications

GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

Moneycorp is a world-leading fintech, recognized for its personalized service, smart technology, regulatory excellence, and its all-in-one payments ecosystem.

Employer

MONEYCORP SHARED SERVICES LIMITED

Address

Tower Court

Courtaulds Way

CV6 5QT

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Training

Training provider

MULTIVERSE GROUP LIMITED

Contact

Team Multiverse

team@multiverse.io

Apprenticeship standard

Data technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today